Datacenter Operations Technician

Datacenter Operations TechnicianThe Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments.
Supervisor: CEO Travel Required: In office; occasional local travel and after hours supportDatacenter OperationsProvide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platformsMonitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirementsLead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendorsPlan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipmentExecute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management proceduresParticipate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitmentsMaintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition recordsVirtualization and ComputeAdminister and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management servicesPerform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testingTroubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruptionReview CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardizationValidate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teamsNetworkingConfigure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networksAnalyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic toolsMaintain secure network segmentation, redundant paths, documented configurations, and configuration backupsCoordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtimeStorage and SANAdminister OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controlsConfigure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integrationMonitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affectedPlan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrityWork with backup and disaster-recovery teams to test restores, replication, failover, and recovery proceduresService Management, Security, and ComplianceCreate, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activitiesAssign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholdersFollow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operationsEscalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company proceduresContribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirementsDocumentation, Projects, and LeadershipCreate and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentationLead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progressPerform root cause analysi