Audio Visual Technology Specialist

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This position is performed on-site in the Corporate Office for candidates who reside in the Des Moines, Iowa metro area.
This role provides technical and operational support for EMC's audio-visual (AV), conferencing, and collaboration technologies, partnering with Event Coordinators and team members to plan and support meetings, events, and presentations. Configures and maintains technologies, assists with AV hardware and software implementation and lifecycle management, maintains documentation and configuration information, and identifies recurring issues and improvements. Partners with the AV Engineer, Digital Workplace Experience teams, vendors, and other IT teams to ensure reliable, consistent, and effective AV experiences.
Essential Functions:Provides AV Service to Team Members and CustomersCollaborates with Event Coordinators to determine AV requirements for Corporate Office meetings and events.
Sets up, tests, and supports AV equipment, presentations, conferencing platforms, wireless connectivity, and other technologies.
Coordinates online and hybrid events, providing technical moderation as needed.
Supports EMC guests' AV needs and monitors assigned service channels for AV requests and incidents.
AV Systems Configuration and ImplementationConfigures and deploys AV hardware, software, PCs, and related equipment using established standards, including standardized room configurations.
Assists the AV Engineer and vendors with implementations, upgrades, replacements, and lifecycle activities in conference rooms, training rooms, and other collaboration spaces.
Tests equipment, platform updates, configuration changes, and new functionality.
Partners with Digital Workplace Experience teams to coordinate technical and integration changes.
Supports AV Hardware, Software, and ConferencingMaintains and removes AV devices, PCs, and related equipment.
Monitors AV and conferencing system functionality and performs routine maintenance to ensure reliability.
Diagnoses and resolves hardware, software, connectivity, and conferencing issues; identifies recurring incidents and trends; coordinates vendor repairs; and escalates complex issues as appropriate.
Digital Signage and Media TechnologiesConfigures and maintains digital signage hardware and software for conference rooms and other corporate displays.
Partners with MarCom and Facilities on installations and content delivery.
Maintains media studio equipment and supports recordings through equipment setup, testing, and troubleshooting.
Documentation and Knowledge ManagementCreates and maintains AV documentation, configuration information, user guides, and knowledge articles on known issues and support procedures.
Provides training on conference room and AV technologies and develops procedures to enable other IT team members to provide AV support.
AV Technology and Continuous ImprovementBuilds knowledge of current and emerging AV and collaboration technologies.
Partners with the AV Engineer and other IT teams to identify and implement approved improvements to AV reliability and the team member experience.
Education &

Experience:
Associate degree in a technology related field or equivalent relevant experienceTwo years of IT, audio-visual (AV), technical support, or related experienceExperience supporting audio-visual or conferencing technologies preferredCandidates that exceed the minimum qualifications may be considered for a higher level position with the below Education & Experience

requirements:
Associate degree in a technology related field or equivalent relevant experienceBachelor's degree preferredFour years of audio-visual experience or related experienceAudio visual experienceKnowledge, Skills & Abilities:Excellent knowledge of audio-visual software and equipment, awareness of latest trends of AV technologyStrong ability to design, implement, and troubleshoot A/V equipment, software, and solutionsStrong analytical skills, ability to identify technical problems, evaluate information, and prepare solutionsStrong computer skills, including knowledge of M365 Suite and various meeting/conference platformsAbility to work as part of a team, as well as independentlyStrong verbal and written communication skills, including documentation skillsStrong interpersonal and customer service skillsExcellent attention to detail, organizational and multi-tasking skillsAbility to maintain confidentialityAbility to work after hours on call as neededOccasional travel required; a valid driver's license with an acceptable motor vehicle report per company standards required if drivingThe hiring salary range for this position will vary based on geographic location