Operations Management Lead, Central Dispatch

7 hours ago

United States Cox Enterprises Full-time

Cox Automotive in the United States seeks an Operations Management Manager to provide broad support across Central Dispatch and lead critical initiatives. You will gather requirements, build project plans, and drive cross-functional teams through lifecycle phases while optimizing operations and customer experiences.

Responsibilities include managing third-party partnerships, overseeing vendor performance and SLAs, and owning the contact center platform and IVR routing with rigorous change

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