Process Server Performance Specialist
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About ABC Legal Services
ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview
As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.
Key Responsibilities
Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers:
Communicate directly with process servers providing coaching and meaningful feedback
Field all questions from process servers and resolve blockers
Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
Work closely with the recruiting department when additional coverage is needed
Qualifications
Experience training and/or coaching
High school diploma or GED required
Familiarity with Legal Processes is a plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
The ability toanalyze processes and make recommendations for improvements
Benefits
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement
Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Pay Range
: $15.00 to $15.00 per hour
Schedule - Full-Time, 8am to 5pm PST
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