IT Systems Administrator

IT Systems Administrator Department: Information Technology Employment Type: Full Time

Location:
Headquarters Reporting To: Tim Malone Compensation: $85,000.00
- $95,000.00 / hour Description We are seeking a hands-on IT Systems Administrator to support and administer the technology environment at our Chatsworth headquarters. This is a mid-level position for an IT professional with three to five years of recent hands-on experience who has developed strong technical fundamentals and is ready for broader responsibility in a manufacturing and engineering environment. The successful candidate will provide onsite user and infrastructure support; administer Microsoft systems and services; troubleshoot networks, servers, virtualization, hardware, and business applications; and work collaboratively with internal IT, Engineering, DevOps, our managed service provider, and specialized technology vendors. Canoga Perkins operates a diverse technology environment that includes modern cloud services as well as established and legacy systems supporting manufacturing, engineering, ERP, facilities, and day-to-day business operations. Candidates are not

Key Responsibilities
Serve as a primary onsite technical resource for employees at the Chatsworth facility. Respond to and troubleshoot user issues involving workstations, applications, accounts, printers, connectivity, phones, peripherals, and other business technology. Communicate effectively with users, understand the underlying need, and provide appropriate follow-through even when the issue requires escalation to another technical resource. Recognize when an issue can be resolved independently and when assistance is required from internal IT, the managed service provider, DevOps, Engineering, or a specialized vendor. Support and administer Windows 10 and Windows 11 workstations and Microsoft desktop applications. Perform routine administration and troubleshooting involving Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, Outlook, SharePoint, authentication, permissions, user accounts, groups, and MFA. Assist with employee onboarding and offboarding, including accounts, permissions, equipment, software, and access requirements. Support Windows Server environments and common infrastructure services including DNS, DHCP, Group Policy, file services, and print services. Troubleshoot TCP/IP networking, IP addressing, DNS, DHCP, routing, switching, wireless connectivity, VPN, and related network services. Assist with switches, routers, firewalls, wireless infrastructure, network cabling, patching, WAN/ISP equipment, and other physical network infrastructure. Support virtualized server environments and understand the relationship between physical hosts, virtual machines, networking, and storage. Assist with VMware ESXi/vCenter and Proxmox environments. Provide support for Windows and Linux servers as appropriate to the role. Understand enterprise storage concepts including SAN, NAS, and direct-attached storage. Assist with server-room and wiring-closet equipment including servers, storage, switches, firewalls, UPS systems, cabling, and telecommunications equipment. Support laptops, desktops, printers, multifunction devices, label printers, phones, and other onsite technology. Assist with backup, disaster-recovery, endpoint-security, patching, monitoring, and infrastructure-continuity activities. Learn and support Canoga Perkins business and manufacturing systems, which may include QAD ERP, DocLib, FormTrap, CodeSoft, label-printing systems, production-floor computers, ESD systems, engineering applications, and other vendor-supported or legacy systems. Troubleshoot workstation, connectivity, access, printing, infrastructure, and related dependencies before escalating application-specific issues. Assist with hardware and software inventory, equipment deployment, replacement, warranty, retirement, and lifecycle tracking. Coordinate appropriately with MSP and vendor personnel and follow escalated issues through resolution. Maintain and improve technical documentation covering procedures, systems, configurations, dependencies, recurring issues, and escalation paths. Participate actively in structured training and knowledge transfer and progressively assume responsibility for recurring operational activities. Participate in infrastructure, networking, systems, security, business-application, and other IT projects as assigned. Promote sound IT practices while exercising appropriate caution with unfamiliar, legacy, manufacturing, engineering, or business-critical systems. Skills, Knowledge and Expertise Three to five years of recent hands-on professional IT experience required. Strong proficiency with Windows 10 and Windows 11. Strong proficiency with Microsoft Office and Microsoft 365 productivity applications. Hands-on experience with Active Directory and Windows domain environments. Working knowledge of Microsoft 365, Ent