Technical Support Analyst
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
StarSource Consulting
- we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client’s needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.
Job Description
Your Role with the Company:
Recording and processing incidents and service requests according to process specifications.
Communicating with users to understand issues and known solutions.
Closing and documenting incidents according to process specifications.
Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications.
Initiating escalations via designated management according to process specifications.
Qualifications
Experience of customer service ideally gained in a customer facing environment
Flexibility to work shifts
Experience with Windows Client
Experience with Microsoft Office
Basic knowledge of the Windows Active Directory and domain concept
Basic knowledge of PC hardware and mobile devices (e.g., PDA, MDA, Apple/Android products)
Network knowledge (TCP/IP)
Experience with VMware
Fixed network telephones, cell phones, VoIP telephones
Soft Skills Profile:
Able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
Ability to efficiently resolve customer’s problems and elevate further as appropriate according to Company procedures
Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
Ability to work well under pressure, set priorities and comfortable making decisions
Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
Additional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
-
Technical Support Analyst
4 days ago
Cincinnati, OH, United States Jobrapido Full-timeSolve Complex Technical Challenges as our Next Technical Support Analyst! Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across...
-
Technical Support Analyst
4 days ago
Cincinnati, OH, United States Tekwissen Full-timeJob Title: Technical Support Analyst/IT Support Technician/Desktop Support Technician (CCTV equipment) Location: Hoboken, NJ 07030 Duration: 12 Months Job Type: Temporary Assignment Work Type: Remote Pay Rate: $ 32.00 - $32.00/ Hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers...
-
Associate Technical Support Analyst
3 days ago
Cincinnati, OH, United States CDK Global, LLC Full-timeRemote Technical Support RepresentativeThis is a remote opportunity, candidates can be located anywhere in the US.CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships...
-
Cincinnati, OH, United States Tekwissen Full-timeJob Title: Technical Support Analyst/IT Support Technician/Desktop Support Technician (CCTV equipment) Location: Hoboken, NJ 07030 Duration: 12 Months Job Type: Temporary Assignment Work Type: Remote Pay Rate: $ 32.00 - $32.00/ Hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers...
-
Technical Support
4 days ago
Cincinnati, OH, United States Jobrapido Full-timeTechnical Support Primary Location : Remote opportunity (Only EST & CST hours) V-Soft Consulting is currently hiring a Technical Support for our premier client Remote opportunity (Only EST & CST hours). Education and Experience » Languages: Spanish Knowledge and Skills: Laptop or PC in good working condition, good internet, 2 monitors required, must...
-
Technical Support Manager
2 days ago
Cincinnati, OH, United States J&J Family of Companies Full-timeTechnical Support Manager Johnson & Johnson MedTech is recruiting for a Technical Support Manager within the Robotic Technical Support organization, located in the Eastern Timezone. Remote work may be considered on a case-by-case basis within the United States. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for...
-
Senior Technical Analyst
4 days ago
Cincinnati, OH, United States Western & Southern Life Full-timeOverview Researches, analyzes, defines, designs, tests, checks and plans activities and applications of new technologies to processes. Recommends courses of action on new applications development when systems problems arise. Monitors the rapidly changing systems development environment (software products, programming languages, operating systems, hardware...
-
IT Support Analyst
4 days ago
Cincinnati, OH, United States Tekwissen Full-timeJob Title: Technical Support Analyst/IT Support Technician/Desktop Support Technician (CCTV equipment) Location: Hoboken, NJ 07030 Duration: 12 Months Job Type: Temporary Assignment Work Type: Remote Pay Rate: $ 32.00 - $32.00/ Hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers...
-
Lead/Senior Technical Analyst
2 days ago
Cincinnati, OH, United States Western & Southern Life Full-timeWestern & Southern Financial Group is seeking a technical expert responsible for researching, analyzing, and recommending new technologies. This role requires extensive programming experience and the ability to perform technical training and mentorship. The ideal candidate should possess a Bachelor's degree, strong analytical skills, and excellent verbal and...
-
Technical Support Manager
1 day ago
Cincinnati, OH, United States J&J Family of Companies Full-timeTechnical Support Manager Johnson & Johnson MedTech is recruiting for a Technical Support Manager within the Robotic Technical Support organization, located in the Eastern Timezone. Remote work may be considered on a case-by-case basis within the United States. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for...