Director of Enterprise Acccounts

Job Description
Job DescriptionDescription: THE POSITIONA Director of Enterprise Accounts (DEA) serves as the commercial leader for industry segments focused on Evans' most strategic enterprise customers. Each Director is assigned industry segments containing enterprise accounts representing a significant portion of Evans' revenue and long-term growth strategy. These industry segments include (but is not limited to) machinery, mfg. equipment, infrastructure sector, tech, power generation and government services. This role is responsible for driving executive alignment, strategic growth, operational excellence, and financial performance across their assigned pillar. Acting as the customer's executive advocate within Evans, the DEA ensures Sales, Operations, Finance, Claims, Technology, and Executive Leadership remain aligned around a common customer strategy while delivering an exceptional customer experience. This position functions as the quarterback for the customer relationship—connecting people, processes, and solutions to strengthen long-term partnerships and create sustainable, profitable growth. In addition to being the quarterback, this role will require you to roll up the sleeves and proactively solve problems to ensure the customer needs are met. ROLES AND RESPONSIBILITIESIndustry & Customer LeadershipServe as the leadership relationship owner for assigned Industries and strategic enterprise customers.
Build and maintain trusted relationships with executive decision makers across procurement, transportation, operations, engineering, finance, and supply chain leadership.
Lead Executive Business Reviews (EBRs), strategic planning sessions, and long-term account planning within assigned industries.
Represent the voice of the customers throughout Evans enterprise while ensuring Evans' strategic objectives remain aligned with customer priorities.
Strategic Account ManagementDevelop and execute multi-year strategic account plans within industries, focused on revenue growth, customer retention, profitability, and solution expansion.
Identify opportunities to expand Evans' services within a customer or industry, across business units, facilities, and transportation modes.
Continuously evaluate the industry and/or customer's evolving business strategy, capital projects, and market conditions to proactively position Evans for future opportunities.
Lead enterprise-level contract strategy, commercial discussions, and strategic initiatives.
Cross-Functional Leadership Ensure every functional area is aligned around shared customer goals, operational priorities, financial expectations, and service performance. Provide strategic oversight and coordination across all Evans teams supporting the assigned industry segment, including but not limited to:Sales, Operations, Operational ExcellencePricing, Carrier Development, Carrier ProcurementClaims, Technology, Billing & FinanceCommercial Strategy & GrowthIdentify new revenue opportunities within the assigned enterprise pillar or Industry.
Develop strategies to increase wallet share across business units and geographic regions.
Collaborate with SSD leadership to introduce new solutions, technology, and value-added services.
Evaluate competitive threats and market trends while developing proactive growth initiatives.
Support new facility launches, capital projects, and expansion initiatives.
Operational ExcellenceChampion operational consistency and continuous improvement across all customer programs.
Monitor key performance indicators, service metrics, claims performance, and customer satisfaction.
Lead executive-level resolution of operational challenges and customer escalations.
Ensure lessons learned are captured and standardized across future projects.
Financial PerformanceOwn the financial performance of the assigned industry segment.
Partner with Finance to improve customer profitability, forecasting, and budget planning.
Monitor revenue, gross profit, cost-to-serve, and overall account health.
Identify opportunities for operational efficiencies that improve customer value while strengthening Evans' financial performance.
Strategic CollaborationPartner closely with the VP of Strategy & Operations to execute industry and division-wide initiatives.
Share customer intelligence and best practices across the Strategic Solutions Division.
Support the development of standardized enterprise account management processes.
Mentor internal teams on customer strategy, industry trends, and specialized logistics solutions.
Key Performance IndicatorsCustomer Revenue GrowthGross Profit GrowthCustomer RetentionWallet Share ExpansionExecutive Relationship StrengthCustomer Satisfaction (NPS/Voice of Customer)Strategic Initiative ExecutionOperational KPI PerformanceClaims ReductionForecast AccuracyCost-to-Serve ImprovementOther KPI’s as identifiedSuccess ProfileSuccess in this role is measured not by the number of shipments managed, but by the strength of the executive partnership, growth of the customer r