Information Technology Manager

IT ManagerSchmidt Electric Company (SEC) is a full-service electrical contractor based in Austin, TX, with an additional office in Houston. Our company started as small operation with only two employees working out of the back room of a family home. Over the last four decades, we have achieved incredible growth, deploying a team of hundreds and boasting a project portfolio that includes many of the state's most high-profile organizations.
SEC's longevity in the industry is driven by our highly motivated and dedicated professionals. This team approaches each new project with the same philosophy: we believe every client is the most important facet of our company.
From simple maintenance work to highly complex projects for major tech companies, we are committed to providing superior installation and service on every job. This commitment has helped us achieve consistent success built on the trust that clients have in the quality of our work.
The IT Manager (ITM) is responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines. The ITM supervises the implementation and maintenance of SEC's overall computing needs.
The ITM is responsible for delivering reliable, secure, and business-aligned technology support for SEC. This role balances day-to-day IT operations, user support, compliance with EMCOR standards, technology planning, staff leadership, and coordination with corporate IT resources to support field and office operations.
Essential Duties & ResponsibilitiesInclude the following. Other duties may be assigned.
Manage information technology and computer systemsDesign, develop, implement and coordinate systems (computer deployments to end users, server deployments-both onsite and remote locations, printer setup, mobile device management and setup, application support, and coordination with EMCOR resources)Develop and implement policies and procedures (utilizing existing EMCOR SOP's and SEC's internal policies)Strategic IT resource planning (keeps abreast of industry trends and standards, attends Kick-off meetings, anticipates upcoming hardware/software needs, identify risks, develop innovative IT solutions)Proactively monitors systems to reduce downtime (Works with EMCOR to review log files, monitor server performance, advise users of potential bottlenecks, schedules off-hours maintenance windows, proactively reviews internet bandwidth usage)Procurement of current hardware with an eye to the bottom line (works with EMCOR approved vendors to ensure adherence with established terms and conditions, best pricing and delivery schedule, selecting high-quality/good value equipment best suited for our working environment)Tests, manages and approves all software updates (develops a test environment, reviews all software updates, determines release schedules, communicate update requirements to users)Works with EMCOR to leverage corporate resources to benefit SEC (attends all EMCOR IT meetings in person/virtually, submits software to EMCOR for review/approval, works with software vendors and EMCOR to meet EMCOR requirements, leverages EMCOR helpdesk for technical issues, and communicate local business needs to corporate IT)Develops onboarding computer documentation (Windows 11 user guide, iPhone user guide, iPad user guide, Bluebeam user guide)Manage Company Data SecurityResponsible for data security (server maintenance, file restoration, backup management, CVE remediation, file and folder access permissions, add and remove user access in a timely manner i.e. onboarding/termination)Enforce EMCOR compliance standards (software usage/licensing, approved software, equipment usage/security)Performs system audits (reviews access permissions for file access/financial system i.e. Vista, pVault)Manage IT staffTraining & development (mentorship, internal training, EMCOR training, task specific training)Coaching & Counseling (weekly staff meetings, one-on-one meetings, coaching, identify training opportunities)Communication of job expectations (punctuality, customer service, professionalism, technical knowledge and expertise, ability to set priorities, security)Performance appraisal (use the prescribed SEC performance review process)Task assignment and scheduling (set tasks, priorities, schedule major activities, ensure coverage during vacations/absences)Reviews and audits IT asset database (monitors existing computer fleet, ensures all hardware is covered under warranty, retires obsolete/out of warranty hardware in a secure and timely manner)QualificationsTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Education and/or ExperienceBSc/BA in Computer Engineering/Science or e