In-Office Call Center Quality Analyst
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Qualfon operates an on-site QA role at our facility in Irving, TX. This position focuses on evaluating English communications of agents, providing feedback, and performing root cause analyses to boost call quality. You will coordinate with Operations to schedule audits, develop corrective action plans, and deliver timely reports to management and client teams. A 4-year degree and at least one year in call center ops are required; QA experience is preferred. #J-18808-Ljbffr