Systems Administrator

Job Description
Job DescriptionLieff Cabraser Heimann & Bernstein, LLP, a national leader in plaintiffs' class action and multi-plaintiff litigation, has an immediate opening onsite in San Francisco for a highly motivated and proactive Information Technology Systems Administrator.
SUMMARYReporting to the Information Technology Manager and the Sr. Systems Administrator, the Systems Administrator is responsible for the effective monitoring and operation of information technology (IT) infrastructure and services across the firm. The Systems Administrator serves as next level escalation for technical issues involving user support. They monitor and evaluate approaches to deliver IT services; test the functionality of systems, applications, and data.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes but not limited to the following. Other duties as assigned.
First level of response per guidelines and response and resolution timelines, including after-hours for anyConnectivity issues including server, LAN, WAN, or InternetServer room issues, such as power or A/CServer OS or application issuesPhysical or virtual hardware infrastructure issuesResponse and resolution to any infrastructure or system alertsEscalation support during and after business hours per guidelines and response and resolution timelinesUtilize firm’s Help Desk ticketing software to maintain and track user issues from escalation through problem resolution per implemented guidelines and response and resolution timelinesproduction applications issues beyond the scope of Helpdeskuser hardware or software issues beyond the scope of Helpdeskadvanced non-standard software installation beyond the scope of HelpdeskCreation, deletion, and maintenance of all user accounts, including IP phones and unified messagingMaintain and proactively monitor Firm production environmentWindows Active Directory and related servicesExchange and related services – Mail flow, filtering, archiving etc.
Citrix XenDesktop infrastructure and related servicesVMWare servers and servicesApplication servers and related servicesDaily backups including cloud archivingServer hardware and software to include updates to software or firmwareDesktop image creation and maintenanceDesktop scripting, GPO, policy, and application package deploymentUPS and CRAC monitoringMaintain server room and data closetsdebriscable controlracking and labeling of equipmentMaintain work area in a neat and professional mannerTechnology implementation per the direction of the Information Technology ManagerKNOWLEDGE, SKILLS AND ABILITIES REQUIRED: REQUIRED EXPERIENCETo perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
· 3+ years of experience in providing direct support for a Windows based environment in a Help Desk or higher position
· 1+ years of recent experience in a law firm
· Demonstrated understanding of Windows and Mac OS, including related hardware
· Demonstrated proficiency in supporting Microsoft Office 365
· Direct support of HP, Lexmark, and Canon peripherals
· Direct support of Poly desk and conference phones
· Direct support of Poly videoconferencing
· Direct support of Zoom and Microsoft Teams videoconferencing
· Ability to communicate in person, by telephone, or through email; in a pleasant and effective manner with attorneys, staff, or peers
· Exceptional customer service, troubleshooting, problem solving, and follow-up skills.
· Excellent interpersonal skills; must be a team player.
· Ability to handle stressful situations in a calm, composed manner.
· Ability to quickly assess, assimilate, and adapt to a given situation
· A strong attention to detail and quality control
· Demonstrated ability to quickly learn and support new technologies
· Demonstrated ability to create and update task related documentation
· Ability to work independently, with minimum supervision
· Must be able to repetitively lift a minimum of 20 pounds
· Punctuality and flexibility for both scheduled and unscheduled work hoursThe following skills sets are highly desirable but not required:
· Training experience, either one-on-one or classroom
· Experience with Citrix XenDesktop
· Basic understanding of Cisco networked environments (both LAN and WAN).
PHYSICAL DEMANDSMust be able to repetitively lift a minimum of 20 pounds
· Must be able to repetitively bend legs to store or retrieve equipment in lower shelves or drawers
· Must be able to repetitively reach to a maximum of 15 inches to store or retrieve equipment in upper shelves or drawers
· Can operate/type on personal computer for up to 6 hours per dayCan operate standard office equipment such as photocopiers, scanners, personal computer, and telephones.
SHIFT/WEEKLY SCHEDULEShift hours are from 9:00 am to 5