Client Partner

Position: Client Partner – IT Services and Solutions (AI and Data)

Location: Cincinnati, OH (Primary) | Indianapolis, IN / Columbus, OH (Secondary)

Employment Type: Full-Time

About Us:

Narwal is an AI-powered, data-led, outcome focused solutions provider helping Fortune 500 and enterprise clients across AI, Data, and Quality Engineering. Recognized on the Inc. 5000 and as a Great Place to Work, Narwal combines deep engineering expertise with proprietary AI accelerators to deliver measurable business outcomes at scale.

Why Narwal?

Join Narwal’s leadership team at a pivotal stage of growth. This role offers the opportunity to be part of the leadership team shaping that story while driving meaningful impact across customers, teams, and the business.

At Narwal, you will:

• Build from the ground up – shaping the account strategy, growth playbook, and long-term client partnerships.
• Operate like a founder – with real autonomy, accountability, and the ability to drive meaningful business outcomes.
• Work directly with CXOs and senior leadership, influencing strategic decisions and client growth
• Play a key role in Narwal’s next phase of growth, as the company scales significantly over the coming years.
• Win big with competitive compensation and best-in-industry sales incentives.
• Benefit from meaningful ESOP participation, creating long-term value as Narwal continues to grow.
• Thrive in a high-energy, collaborative culture at a Certified Great Place to Work, where builders and problem-solvers succeed.

Role Overview:

As a Client Partner, you will own growth across strategic accounts by combining relationship depth, consultative selling, technology fluency, and disciplined execution. You will manage a portfolio of key clients, set the account growth vision, and drive top-line and bottom-line results by engaging meaningfully with business, technology, data, AI, quality engineering, and delivery leaders. This is not a traditional relationship-only sales role; you must understand client platforms, roadmaps, pain points, hiring needs, and project priorities, then translate those conversations into tailored solutions, services, resources, and outcome-based opportunities for Narwal.

You will be supported by Narwal’s delivery leaders, practice leaders, and solution architects, but you must be able to hold your own in client conversations, asking sharp discovery questions, understanding the business and technical context, identifying the real opportunity behind a stated need, and shaping the path forward before bringing in the right internal experts. This role requires CxO-level relationship skills, strong client business understanding, and the ability to act as a trusted advisor who aligns Narwal’s capabilities with client priorities to drive long-term success, client loyalty, satisfaction, and measurable revenue growth.

Key Responsibilities:

Technology and Solution Fluency:

• Strong working understanding of Narwal’s core offerings across AI, Data, Quality Engineering, and enterprise delivery models.
• Engage confidently with CXOs, technology leaders, and business stakeholders.
• Understand client environments at a practical level, including platforms, applications, data ecosystems, testing challenges, automation needs, modernization, and AI opportunities.
• When presented with a staffing need, go beyond the job description to understand the project context, technology stack, business problem, team structure, and success criteria.
• Partner with Narwal practice and delivery leaders to build solutions, proposals, demos, assessments, and engagement models tailored to the client’s needs.
• Stay current on enterprise technology trends, especially in AI, Data, Quality Engineering, automation, and digital transformation.

Client Relationship Management:

• Build and maintain strong, long-term relationships with key client stakeholders, acting as their primary point of contact.
• Read client cues, identify unstated needs, and recognize when a conversation can be expanded into a broader opportunity.
• Build trust by showing curiosity, preparation, business understanding, and technology relevance in every client interaction.
• Create client interest through thoughtful ideas, practical recommendations, and proactive points of view.
• Regularly engage with C-suite stakeholders to ensure alignment with client goals, enhance trust, and long-term partnership success.
• Act as a client advocate within Narwal, balance executive presence with humility, listening skills, and the abili