Remote IT Service Desk Analyst
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CAI is seeking a Service Desk Analyst for the 2nd shift to provide Level 1 IT support to associates and vendors in a fully remote role. This full-time position handles tickets via phone, email, or chat, and requires strong customer service and technical skills. Responsibilities include troubleshooting, password resets, and documentation, with escalation when needed. The role follows standard processes and targets a high level of customer satisfaction while working weekdays 11:30am–8:00pm EST. #J-18808-Ljbffr