Technical Service

Technical Service / Application Development Engineer
- West Coast About the Organization At Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then
- and now
- was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small
- to medium-sized applications
- and back it up with outrageous customer service. Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you: Real solutions that aren't delayed by red tape or inaction A partnership based on a genuine understanding of your business and your goals The tools and resources to help you succeed and thrive EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Location Remote Position
- Los Angeles Description PRIMARY PURPOSE OF POSITION Application Development and Technical Support to customers (internal and external) as first-line technical resource as directed by the Regional Sales Managers and Supplier Development Department Manager. Assist small to medium size OEM's and their Tier's in developing new applications while specifying the thermoplastic raw material in our portfolio. Support key processors by making routine engineering calls to key customers as directed by the Sales Managers. Devote your full time to the business and affairs of Chase Plastic Services, Inc., and use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. ESSENTIAL DUTIES AND RESPONSIBILITIES While in this position, you will be required to: Provide plastics process troubleshooting support, both on the floor at various customer locations and over the phone Provide material recommendations, application development, supplier technical interface and design assistance as required Provide assistance to the Clarkston MI based TSE in coordinating technical interface with contract compounders, setting specifications as necessary Assist the Clarkston MI based TSE in providing competitive materials analysis and physical testing projects with suppliers and outside labs as judged good business by Sales Participate in joint technical sales calls and assist in providing support of field sales needs (competitive offsets, specification analysis, etc.) Support the Quality Performance Analysis Team when needed for customer complaints/suspect quality issues related to material issues in your territory and other territories as needed Identify and contact OEM's and their respective Tier's in target market segments. Maintain a project status list and/or work with the Sales database to track project status and measure close ratios Work with Chase Plastics Sales, TSE's, ADE's , Chase Plastics Suppliers/Customers and other personnel to get products approved for use in OEM products and applications sold through CPS sales channels Assist in the preparation of presentations, reports, product literature and other sales tools Strive to achieve your annual performance objectives Support field based Sellers in your territory as directed by the Sales Managers Attend Market related trade shows as directed by the New Business Development Manager Ability to travel throughout USA to specific customers and/or suppliers as needed to provide technical support. Adhere to the Company Core Values Position Requirements QUALIFICATIONS, KNOWLEDGE / TRAINING / SKILL and/or ABILITY To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A Bachelors of Science Degree (technical degree preferred), and/or equivalent combination of education and prior work with one to two years of processing experience in a material supplier or injection molder environment is required. Requires strong analytical skills. An intermediate knowledge of Windows-based operating system including all Microsoft Office Desktop Applications. Excellent organizational skills, ability to multi-task, high sense of urgency and follow up and the ability to perform your responsibilities in a self-directed manner are essential. Must possess excellent oral, written and interpersonal communication skills including the ability to develop then present formal customer and supplier presentations. Dem