Mentorship Program Lead
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Responsibilities
Oversee Mentor Operations Lead and Junior Operations Coordinator to ensure KPI tracking and efficient mentor allocation
Manage end-to-end student journeys for Explorer, Researcher, and Innovator program tiers
Act as the primary escalation contact for students, families, and mentors to resolve conflicts
Implement outcome plans to increase student success rates in publications and competitions
Analyze operational data and NPS to identify service gaps and implement automated workflows
Coordinate with Academic and Scientific Review Committees on AI policies and academic integrity
Requirements
3-5 years of experience in education, mentoring, or youth development
At least 2 years of experience directly overseeing teams
Familiarity with academic writing, citation standards, and the journal publication process
Knowledge of international education systems and US/UK college admissions
Proficiency in Google Workspace, Microsoft Office, and CRM tools
Advanced English proficiency and strong de-escalation skills
About the Company
Indigo Research transforms the education landscape by pairing high school students with research mentors to complete and publish research projects, cultivating the next generation of scholars.
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