IT Service Desk Technician

1 week ago

Brooklyn, NY, United States KH IT Services LLC Full-time

KH IT Services LLC based in Austin, TX, is seeking a Tier 1 Service Desk Operator for a 100% remote role. You will handle live call answering, ticket triage, and basic troubleshooting, while maintaining high-quality documentation and professional client interactions. The position emphasizes AI-assisted workflows and ongoing certification development. Candidates should have strong communication skills, be comfortable with remote work, and be prepared to engage in knowledge base contributions and #J-18808-Ljbffr