Product Support Specialist
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
- Handle inbound contacts via email, phone, and live chat across POS, ecommerce, payments, loyalty, hardware, and integrations.
- Troubleshoot complex platform issues: back office configuration, register transactions, receipt reconciliation, menu sync failures, discount and pricing issues.
- De‑escalate high‑urgency situations, dispensary customers are often mid‑shift, and the stakes are real.
Payments and compliance:
- Triage Pay by Bank issues: bank linking, funding delays, authorization errors, returns, and suspected fraud.
- Support basic METRC and compliance workflows: package tags, manifest generation, transfer workflows.
- Escalate compliance‑adjacent issues to Tier 2 with complete documentation.
AI tool usage and platform evolution:
- Work alongside AI‑assisted support tooling as a daily part of how you triage, troubleshoot, and route issues.
- Support customers using Dutchie's AI‑native products and agentic platform modules.
- Bring genuine curiosity: experiment with new tools as they roll out and contribute to how the tooling improves.
Dutchie
Dutchie is an all‑in‑one technology platform powering the cannabis industry with Point of Sale, E-commerce, Payments, and Loyalty & Marketing. We power thousands of dispensaries across 40+ markets in the US and Canada, have raised over $600M in funding, and have been named in Fast Company's 10 Most Innovative Companies in North America and LinkedIn's Top 50 Startups.
#J-18808-Ljbffr-
Product Support Specialist
7 days ago
United States Inspiren Full-timeProduct Support SpecialistInspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist. Our integrated solutions fit into existing workflows and give senior-living operators...
-
Product Support Specialist
4 days ago
, , United States ArcHouse Full-timeProvide fast, clear, and careful support to clinicians and care teams relying on ArcHouse. Resolve issues across Pylon, email, chat, phone, and Slack using APIs, SQL, and logs. What we're looking for: 2+ years in B2B technical or customer support, ideally SaaS. Hands-on API and SQL investigation skills with HIPAA experience. Competitive salary, equity,...
-
Remote Seasonal Product Support Specialist
5 days ago
, , United States Taxwell Full-timeTaxwell is seeking a remote seasonal Product Support Agent to help customers maximize tax advantages by leveraging strong customer service and technical skills. The role focuses on supporting TaxAct Online and Desktop DIY products with professional, friendly service and timely issue resolution. You will handle multiple chat interactions, troubleshoot product...
-
, , United States RadioJobs Full-timeRCS Worldwide is seeking a Product Support Specialist to be the primary contact for US and international clients while working remotely. You will handle calls and emails, resolve issues such as clock building, device configuration, and SQL review, and contribute to continuous product improvements. Ideal candidates have experience with Radio automation...
-
Product Support Specialist
5 days ago
, , United States ArcHouse Full-timeProvide fast, clear, and careful support to clinicians and care teams relying on ArcHouse. Resolve issues across Pylon, email, chat, phone, and Slack using APIs, SQL, and logs. What we're looking for: 2+ years in B2B technical or customer support, ideally SaaS. Hands-on API and SQL investigation skills with HIPAA experience. Competitive salary, equity,...
-
Product Support Specialist
1 week ago
United States CAI Full-timeProduct Support SpecialistReq number:R8914Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...
-
, , United States Ashby Full-timeAshby, Inc. is hiring Product Support Specialists to serve North American customers in a remote role. The position requires working one weekend day in exchange for a weekday off, with a Tue–Sat or Sun–Thu schedule and periodic holiday adjustments. You can share preferred hours in your application. We value curiosity, problem-solving, and ownership. You...
-
Remote Broadcast Product Support Specialist
6 days ago
, , United States iHeartMedia Full-timeiHeartMedia, Inc. is seeking a Product Support Specialist to serve as the primary contact for clients, handling phone calls and emails across the United States and abroad. This remote role requires strong problem-solving skills, knowledge of radio automation software, and the ability to troubleshoot hardware, software, networks, and databases, including SQL...
-
Product Support Specialist
1 week ago
, , United States AirDNA Full-timeBe the technical bridge between Support and Engineering. Own escalations end to end and solve root causes. What You'll Do: Use SQL, logs, and analytics to diagnose issues. Explain algorithm behavior in plain language. Build playbooks and share escalation themes. What We Offer: Fully remote in LATAM & Caribbean. Competitive salary, bonus, and flexible...
-
RCS Product Support Specialist
1 week ago
United States iHeartMedia Full-timeiHeartMediaCurrent employees and contingent workers click here to apply and search by the Job Posting Title.The World's Largest Broadcast Software Provider.RCS Worldwide is home to four industry-defining brands: RCS, Media Monitors, Mediabase, and Florical Systems - serving the broadcast, music, and media intelligence markets across 120 countries. Every day,...
