Guest Experience Specialist
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Job Description
Job DescriptionLook Great and Feel AMAZINGV/O Med Spa West Bloomfield is looking for a amazing addition to our team If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to beThe Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, responding to and working with new patient leads, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.
Essential Behavioral Characteristics:
- EthicalPositive attitudeEnthusiasticTeam orientationEmpatheticHonestyTrustworthyOutgoingProblem solverResponsibleEssential
Skills:
OrganizedResponsiveAdaptive, flexible and able to multitaskContinuous improvement mentalityEffective communicationTime management/self-managementSales oriented
Qualifications:
Possess a thorough knowledge of spa servicesHave excellent interpersonal skills and customer service orientationPossess excellent cleanliness and sanitation skillsComfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans2+ years customer service experience
Physical/Mental
Requirements:
Standing for extended periods of timeAbility to lift at least 30lbsExposure to blood and bodily fluidsContinual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skillsSalary:$15/Hr+ (based on experience)
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