Lead UPS Field Engineer
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Critical Power Recruiter | UPS, Generators, Switchgear, ATS & Battery Systems | Connecting Top Engineers & Technicians
Seeking a highly skilled Lead UPS Field Engineer to join a dynamic team providing critical power solutions in the Chicago area. This role combines technical expertise, leadership, and hands‑on field work to ensure mission‑critical systems stay online for clients across industries.
About the Role
As the Lead UPS Field Engineer, you will oversee field service operations, provide expert‑level technical support, and mentor a team of engineers. You’ll work on a variety of critical power systems including uninterruptible power supplies (UPS), Power Distribution Units (PDUs), bypass cabinets, and battery systems. Your mission: deliver top‑tier service, minimize downtime, and maintain high customer satisfaction.
Key Responsibilities
Lead, train, and mentor a team of field engineers, ensuring consistent, high‑quality service delivery
Plan, coordinate, and execute preventive maintenance, emergency repairs, and system upgrades on UPS systems and related equipment
Troubleshoot complex critical power systems to identify root causes and implement effective solutions
Oversee installations, battery replacements, and commissioning of critical power equipment
Ensure compliance with safety protocols, company standards, and OEM guidelines
Communicate effectively with clients, providing education on system operation and recommendations for improvements
Maintain accurate service records, reports, and documentation for all field activities
Collaborate with sales and project teams to support customer needs and technical solutions
Required
5+ years of field service experience with UPS or critical power systems
Proven leadership experience in a field service or technical team environment
Strong electrical and mechanical aptitude with the ability to read schematics, wiring diagrams, and technical manuals
Experience with multiple UPS brands and familiarity with factory service training preferred
Ability to troubleshoot, repair, and maintain high‑voltage systems safely
Excellent problem‑solving, organizational, and time‑management skills
Strong verbal and written communication skills
Self‑motivated, with the ability to work independently and prioritize multiple tasks
Valid driver’s license
Preferred
Associate or Bachelor’s degree in Electrical, Electronic, or Mechanical Engineering or related technical field
Experience in diverse environments: data centers, hospitals, manufacturing facilities, utility substations
Hands‑on experience with battery handling, installation, and disposal procedures
Familiarity with preventative maintenance best practices and zero‑defect service culture
Why Join This Team
Lead a highly skilled, respected team of critical power professionals
Work on diverse and challenging projects across multiple industries
Competitive compensation, benefits, and opportunities for growth and technical training
Be part of a culture that values precision, quality, and doing things right the first time
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