Call Center Representative
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Job Title: Pharmacy Call Center Representative
Pay Rate: $20/hr
Employment Type: 13-week contract, with potential to transition to permanent
Shift: Days, Monday–Friday, 8:30 AM–5:00 PM
Weekly Hours: 40 hours
Position Summary The Pharmacy Call Center Representative handles inbound and outbound calls for a mail-order pharmacy. The role involves assisting patients with missing address information, credit card payment issues, health insurance questions, and other pharmacy-related concerns. Candidates must be comfortable speaking with patients, maintaining professional call etiquette, and managing high call volumes.
Key Responsibilities
Handle inbound and outbound calls related to mail-order pharmacy services.
Contact patients regarding missing or incorrect address information.
Assist with credit card payment issues.
Address health insurance-related questions and concerns.
Communicate professionally with patients while managing a high volume of calls.
Qualifications High school diploma or GED.
Minimum 1 year of call center experience.
Strong communication and telephone etiquette.
Comfortable speaking with patients.
Ability to manage high call volumes.
Preferred Qualifications Healthcare-related call center experience, such as health insurance, Medicaid, or Veterans Affairs.
Experience with pharmaceutical systems (training can be provided).
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