Head of Operations

Want to be a part of one of the fastest-growing companies in beverage? Little Saints makes non-alcoholic beverages that use mushrooms instead of alcohol as fuel. Our sugar free, aromatic, cocktail-inspired flavors have quickly become cult favorites among the 35+ crowd that prioritizes premium experiences. Led by renegade founder Megan Klein, Little Saints leads with equal parts purpose and play, and is changing the landscape of how a successful brand looks and acts. The Opportunity We are seeking a Head of Operations to run the end-to-end supply chain: production purchasing, demand forecasting, inventory management across all locations, and fulfillment for both retail and wholesale. Reporting directly to the CEO, you will own end-to-end execution of the supply chain: purchase orders for ingredients and packaging, production POs with co-manufacturers built against a CEO-aligned forecast, inventory levels across 3PLs and Amazon, freight coordination across the network, and day-to-day 3PL communication and fulfillment. Your Responsibilities
- Production Purchasing : Own purchasing for all production inputs. Ingredients, flavor and extract components, cans, bottles, labels, cartons, trays, can holders, boxes, inserts, and all other packaging. Place POs, track lead times and inbound freight, and keep production runs from being held up by a missing component.
- Co-Manufacturer Management : Work with co-manufacturers to build production purchase orders against inventory position and forecast. Manage run scheduling, ingredient staging, MOQs and order increments, yield and buffer assumptions, and post
- run reconciliation, with production volumes confirmed alongside the CEO.
- Forecasting : Build and maintain the demand forecast across channels and SKUs, and translate it into the inventory, ingredient, and packaging quantities needed to support it. Forecasting is a collaborative exercise with the CEO and the commercial team. You will own the model, the inputs, and the recommendation, and you must be able to walk anyone through how you got to a number.
- Inventory Management : Manage inventory levels at all locations including; every 3PL, Amazon, and co-manufacturer/warehouse. Transfers between 3PLs, allocation between DTC and wholesale, weeks-on-hand tracking, FIFO/LIFO rules, and management of expiration and best-by dates
- Freight & Logistics : Handle freight logistics across the network. Including inbound from ingredient and packaging suppliers to co-manufacturers, outbound from co-mans to 3PLs, transfers between 3PLs, and outbound freight on wholesale and distributor orders. Book and coordinate LTL, FTL, and parcel freight with carriers and brokers, schedule pickups and delivery appointments, manage prepaid vs. collect terms, build and confirm pallet configurations, track shipments and chase exceptions, and manage claims for damaged or short freight.
- Freight Cost Management : Quote and compare carrier rates, run freight and FOB analysis across warehouse locations, and make routing decisions that protect margin without missing delivery windows.
- Retail & Wholesale Fulfillment : Run fulfillment end to end. Manage the wholesale PO pipeline from receipt through routing and invoicing, and hold to distributor and retailer delivery requirements including MABD windows and on-time-in-full performance.
- Retail & Distributor Operations : Support and manage the operational side of retail and distributor relationships, new item setup, vendor portals and EDI, product spec with QA documentation, UPC/GS1 and barcode compliance, shelf-life and best-by requirements, labeling and routing guides, and chargeback prevention.
- 3PL Management : Serve as the day-to-day point of contact for all 3PLs. Manage ASNs and receiving, unfulfilled and errored orders, SKU and BOM setup, rate and invoice review, and SLA accountability.
- Systems & Reporting : Maintain the operational source of truth for inventory, POs, packaging specs, and SKU/BOM data. Build and maintain the reporting the business runs on; inventory position, weeks on hand, sell-through, and production status.
- Strategic Projects : Contribute to and lead the initiatives that move the supply chain forward including new product and SKU launches, formula and packaging changes, shelf-life and QA workstreams, backup and alternate supplier qualification, EDI go-lives, warehouse and 3PL network changes, and inventory system implementation. Keep projects moving on schedule and pivot when the situation changes.
- Process Optimization : Analyze current workflows to find friction points and implement efficient, scalable solutions. Much of this function runs on spreadsheets and inherited process today. Able to take a process that is manual, fragile, or living in one person's head, turn it into a documented system. What You Bring
- Operational Expertise : 7+ years in operations, supply chain, or production planning, with a record of running these processes in a high-growth environm