Patient Care Coordinator | Worcester, Massachusetts

Patient Service SpecialistOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Reliant has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule (FT 38.75 hours): Monday through Friday, between the hours of 8:30AM-5:00PM (45-minute lunch).

Location:
5 Neponset St, Worcester, MA 01606. May be asked to float to other practices if needed for coverage.
Primary

Responsibilities:
Obtain accurate and updated patient information, such as name, address and insurance informationPerform insurance verification for the date of serviceObtain patient signatures for required documentsFile and maintain medical recordsConfirms and schedule appointmentsAnswering incoming and outgoing telephone calls promptly and courteouslyPerform referral documentation promptlyPerforms certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reportsAdhere to the standards identified via Sparq regarding Optum Employee PoliciesWork cohesively with fellow employees to achieve specific team goalsKeep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirementsComfortable working in high pace environmentParticipate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of CareAssure the continuity of care through scheduling and tracking systemsProvide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluationsComply with administrative policies to ensure quality of careDemonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chartAll employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirementsPerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together
- competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required

Qualifications:
High School Diploma/GED1+ years of receptionist or healthcare related experienceWilling and able to travel 10% of the time to cover other practices as neededAccess to reliable transportation & valid US driver's licensePreferred

Qualifications:
1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical recordsKnowledge of EPIC softwareAbility to learn new software (EPIC) and flexibility to attend new hire trainingProficiency in Microsoft Office (Word, Excel and Outlook)Soft

Skills:
Ability to work independently and maintain good judgment and accountabilityAbility to prioritize tasks to meet all deadlinesAbility to work well under pressure