IT Service Desk Analyst First-Line Support

3 days ago

Houston, TX, United States NRF United Kingdom Full-time

Norton Rose Fulbright US LLP seeks an IT Service Desk Analyst to provide first level support across hardware, software, and cloud-based systems. You will triage incidents, log details, and collaborate with Level 2/3 teams to maintain operational continuity and high-quality service.

Responsibilities include assisting users, documenting issues, and contributing to internal knowledge bases. 5+ years in IT support, strong communication, and a customer-focused mindset are essential for success in a

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