Bilingual Customer Service

24 hours ago

Phoenix, AZ, United States Cala Sourcing Solutions LLC Full-time

Location: Phoenix, AZ

REMOTE ROLE (must live in the greater Phoenix area - 1 hour from Phoenix)
Pay: $20/hour
Schedule: Monday–Friday, flexible between 7:45 AM–5:15 PM
Training: 3 weeks, 8:30 AM–5:00 PM
Requirement: Background check

Responsibilities
  • Handle high-volume inbound calls related to individual and business tax inquiries
  • Resolve Tier 1 issues and review taxpayer accounts
  • Verify, gather, and update customer information across multiple systems
  • Educate customers on online tools and current tax policies
  • Submit payment arrangement requests and document all actions
  • Meet performance metrics and participate in team activities
Required Skills & Experience
  • 1+ year in each of the last two roles within a fast-paced call center
  • Experience in finance, banking, insurance, or telecommunications (non-technical support)
  • Strong multitasking, communication, and problem-solving skills
  • Basic math proficiency and working knowledge of MS Word, Excel, and Google Workspace
  • Organized, goal-oriented, and customer-focused
Education

High school diploma or equivalent (Associate’s degree preferred)

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