Director of Information Technology Services

Job Posting: Director of Information Technology Services Company: Nanosonics

Location:
United States Work Arrangement: Remote Travel

Requirements:
Travel requirements vary based on business needs and project demands. Employment Type: Full-Time Compensation: $140,000
- $163,000; STI: 20% Nanosonics improves the safety of patients, clinics, their staff and the environment by transforming the way infection prevention practices are understood and conducted and introducing innovative technologies that deliver improved standards of care. Nanosonics is a company that specializes in the development of innovative solutions for the automated reprocessing of reusable medical devices. Today, Nanosonics has a global presence with offices across Australia, Canada, the United States of America, Europe, the United Kingdom and Japan. Global HQ is located in Macquarie Park, Sydney, where all Research & Development, Manufacturing and Corporate functions reside. The US Corporate HQ is located in Indianapolis, IN. Position Purpose The Director of Information Technology Services serves as a trusted business partner to regional leaders, providing strategic and operational leadership for technology services across the Americas. This role ensures secure, reliable, and scalable service delivery while driving continuous improvement, governance, and alignment with Nanosonics' global technology strategy. Trusted business partner for ALL Technology needs for Americas Leadership Team with the aim of leveraging existing global platforms or identifying new platforms as required. Always thinking globally while acting locally to provide the highest quality of technology service delivery for our Americas team. Embrace and enhance established development processes to meet regional objectives via effective project prioritization, resource planning, and adopting existing agile methodology. Lead the Americas Technology Services function to ensure secure, reliable and scalable technology services for our stakeholders. Provide Americas Leadership team with executive-level reporting on service performance, operational risk, technology resilience, project readiness and value realization. Contribute to the overall Technology strategy, roadmap and operating model for core technology platforms, infrastructure, workplace technology, service management and enterprise support services. Partner with other domain experts in the technology space to deliver high availability, strong customer service, operational resilience and measurable business value for the Americas region. Mature ITIL-aligned service management practices, including incident, problem, change, request, asset, configuration and knowledge management. Own operational governance for technology services in Americas, including service level performance, local vendor performance, cost management, risk management and continuous improvement. Partner with Cybersecurity, Quality, Regulatory, Data, Applications and business teams to ensure solutions meet information security, privacy, quality and regulatory expectations. Partner with other Technology Leaders to manage strategic vendors and service provider relationships, ensuring performance, capability, commercial discipline and alignment to Nanosonics’ global delivery model. Participate in global IT disaster recovery, business continuity, critical data protection, security and asset integrity programs with other teams as required. Drive Technology Services strategy, roadmap and annual operating plan aligned to meet regional and product priorities. Act as the senior accountable leader for technology service delivery, operational excellence and service reliability in the Americas region. Translate business requirements into fit-for-purpose technology service capabilities, standards and investment recommendations. Establish success measures for Technology Services, including uptime, incident response, service satisfaction, cost optimization and delivery performance. Provide leadership, coaching and direction to internal teams and delivery partners and uplift business capabilities in the technology space. Core Responsibilities Service Delivery & Operational Excellence Own the end-to-end service management framework, ensuring consistent service intake, prioritization, escalation, communication and issue resolution. Drive continuous improvement of operational processes, automation, self-service, knowledge management, and service desk effectiveness. Participate in major incident response and post-incident reviews, ensuring root cause analysis, corrective actions, and transparent stakeholder communication. Leverage (and uplift with appropriate teams) current operating policies, procedures and standards to support audit, cybersecurity, data retention and regulatory requirements. Partner with Applications, Data, Cyber and Architecture teams to ensure technology standards, design requirements and operational readiness are embedded into solutions. Ensure