Director, Product Development

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why

we offer
expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results The Position The Director, Product Development
- Enhanced Water & Connected Devices is a senior product and platform leadership role at the intersection of product strategy, software, firmware, cloud infrastructure, IoT data, connected-device experiences, and cross-functional execution. Twist is the immediate priority, including the installed fleet and the next generations of countertop and freestanding products. The longer-term mandate is to establish repeatable connected-product practices that can support Purity, ice machines, and future connected products. This role is the business owner for the connected-product layer. The Director defines the problems to solve, why they matter, the outcomes required, and how work should be prioritized. Product Development & Engineering and technical partners retain technical design and implementation authority within their disciplines. Success requires aligning these groups through clear requirements, governance, decisions, and measurable outcomes.

Key Responsibilities
1. Twist Product Strategy and Roadmap Own the Twist unit product-family vision, product strategy, and long-range roadmap across current and future generations. Define and prioritize feature sets, software and user-experience requirements, market opportunities, business cases, pilots, release sequencing, and lifecycle decisions. Provide product requirements and functional specifications that inform hardware, electronics, firmware, cloud, and system-development decisions. Partner with Enhanced Water Operations leader and Sales, Marketing, Service, Operations, and Finance on launch readiness, channel needs, pricing and packaging inputs, enablement, and performance measurement. Use customer, market, fleet, service and competitive evidence to make roadmap decisions and communicate tradeoffs to leadership. 2. Firmware, Cloud, and Connected-Platform Ownership Own business and product requirements for firmware across supported Twist generations and for the cloud capabilities that enable connected experiences. Lead governance of the DTI-to-Novus transition and establish effective day-to-day ways of working with Novus and the Culligan Center of Excellence. Coordinate support plans for parallel Twist 2.0 and 3.0 firmware and software environments, including prioritization, sprint alignment, testing, acceptance, release sequencing, deployment and sustaining. Own product-level prioritization of defects, remote diagnostics, alerts and notifications, APIs, on-device UX and accessibility, fleet-management capabilities and enterprise integrations. Establish visibility into roadmaps, capacity, dependencies, risks and release impacts across Culligan Quench, the Center of Excellence and partner teams. Partner with Engineering and security and data stakeholders on architecture implications, security requirements, data governance and technical tradeoffs. 3. IoT Data and Connected-Service Experiences Define the IoT data-product roadmap and the machine, fleet, customer, commercial and service insights required to improve business performance. Own requirements for fleet-health reporting, operator-facing analytics, customer-facing connected experiences, portals, enterprise data sharing and performanc