Restaurant Shift Leader
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About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
Ensure food safety, quality, and accuracy of orders.
Resolve customer complaints quickly, maintaining positive customer relations.
Provide regular feedback to the GM on Team Member performance.
Actively participate in training Team Members.
Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
Oversee proper product preparation, rotation, portioning, cooking, and holding times.
Assist the GM with facility maintenance and ensure health and safety standards are always followed.1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.
Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.
Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree bachelor's degree and scholarship programsFree mealsFlexible schedules Day, evening, and late nightVacation pay and additional Paid Time OffMedical benefits401k retirement planHealth and wellness programsPerks Discounts on mortgages, vehicles, cell phones, gym memberships and moreMás earth
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