Responsable de magasin

1 week ago

West Palm Beach, FL, United States LOLITA JACA Full-time

Brand Presentation Lolita Jaca is a luxury ready-to-wear brand established in Saint-Barth in 2007. LOLITA JACA is a cruise wear brand with a unique identity, known for its handmade prints, reimagined cuts, luxurious fabrics, and meticulous finishes, which give the brand a timeless allure. Inspired by travel, it caters to women seeking quality and exclusivity. For 19 years, the brand has captivated a discerning international clientele and established itself in the growing market of affordable luxury women’s ready-to-wear, offering chic and exclusive creations reminiscent of the successful cruise collections from major fashion houses. The brand entices customers with a ‘boudoir’ concept boutique, featuring high-end décor, exceptional customer service, and premium locations. The House is focused on material research, attention to detail, timeless style, and signature prints as defining characteristics. The artistic direction of LOLITA JACA is led by Faby Jaca. LOLITA JACA is a family-owned business, founded on clear values: sincerity, responsiveness, and tenacity. As part of its continued development in the United States, Lolita Jaca is seeking an experienced Store Manager to lead its Palm Beach boutique. The ideal candidate will have a strong background in luxury retail, proven leadership and management skills, and an in-depth understanding of the Palm Beach market and its discerning clientele. The position is available immediately.

Job Description
The ideal candidate will have a strong background in luxury retail, proven leadership skills, and an in-depth understanding of the Palm Beach market and its discerning clientele. The Store Manager will be responsible for the boutique's commercial performance, daily operations, team management, and overall customer experience. This is a hands-on leadership position requiring active participation in sales, strong organizational skills, and close communication with the company's management.

Key Responsibilities
1. Sales Management & Commercial Performance Sales Targets: Drive the boutique's commercial performance to achieve monthly and annual sales objectives. Active Selling: Actively participate in daily sales alongside the team, leading by example and delivering an exceptional shopping experience. Performance Monitoring: Monitor key performance indicators (KPIs), including sales revenue, average transaction value, and conversion rates. Business Development: Identify opportunities to increase sales, attract new clients, and strengthen relationships with existing customers. Clienteling: Develop and maintain long-term relationships with local and international clients through personalized follow-ups, appointments, and tailored recommendations. Commercial Initiatives: Propose and coordinate local initiatives, private appointments, and events in collaboration with management. 2. Leadership & Team Management Daily Supervision: Lead and support the sales team in its daily activities, ensuring consistency in service and operational standards. Training & Development: Train and coach team members on product knowledge, sales techniques, customer relationships, and brand standards. Performance Management: Monitor individual performance, provide constructive feedback, and encourage continuous improvement. Team Scheduling: Organize staff schedules according to operational needs, business activity, and company guidelines. Recruitment: Participate in the recruitment and onboarding of new team members in coordination with management. Team Environment: Promote a professional, collaborative, and motivating working environment. 3. Customer Experience & Brand Representation Brand Ambassador: Represent Lolita Jaca's identity, values, and positioning within the Palm Beach luxury retail environment. Personalized Service: Ensure every customer receives attentive, discreet, and highly personalized service. Client Relationships: Build lasting relationships with the boutique's clientele, encouraging loyalty and repeat purchases. Customer Satisfaction: Handle customer inquiries, concerns, and sensitive situations professionally, in accordance with company policies. Brand Standards: Ensure that the boutique's atmosphere, presentation, and service consistently reflect the brand's image. 4. Boutique Operations & Inventory Management Daily Operations: Oversee the smooth running of the boutique, including opening and closing procedures, POS operations, and daily administrative tasks. Inventory Management: Supervise stock levels, inventory accuracy, and product availability. Shipments & Deliveries: Coordinate the receipt, verification, labeling, and organization of incoming merchandise. Stock Organization: Maintain an organized and accessible stockroom, ensuring efficient merchandise handling and replenishment. Visual Merchandising: Maintain product displays and merchandising standards in accordance with brand guidelines. Loss Prevention: Ensure appropriate procedures are followed to