International Operations Specialist

Position Purpose To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base. Tasks Seek opportunities and challenges in a manner that maximizes profit to PGL while reducing PGL customer supply chain cost Cooperating with PGL cross-functional teams to accomplish organizational objectives Facilitate day to day shipment activity Provide status updates to customers Responsible for processing all shipment/transportation activities for key customer accounts Provide instructions to external agents per SOP Process quoted shipments with operations specialists and agents Handle import shipments from origin pickup to delivery Follow up with agents on status of shipments Provide updates to customers Update info and accrue all costs in the operating system Adhere to established customer SOP Work Activities Select shipment routes, based on nature of goods shipped, transit times, or security needs. Determine efficient and cost-effective methods of moving goods from one location to another. Reserve necessary space on ships, aircraft, trains, or trucks. Arrange delivery or storage of goods at destinations. Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies. Assist clients in obtaining insurance reimbursements. Calculate weight, volume, or cost of goods to be moved. Complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin. Consolidate loads with a common destination to reduce costs to individual shippers. Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. Establishing and Maintaining Interpersonal Relationships Documenting/Recording Information Communicating with Supervisors, Peers, or Subordinates Communicating with Persons Outside Organization Updating and Using Relevant Knowledge Performing Administrative Activities Processing Information Getting Information Interacting With Computers read maps route freight shipments compile numerical or statistical data prepare reports use computers to enter, access or retrieve data observe loading of freight to ensure proper compliance with procedures obtain flight information from dispatcher maintain records, reports, or files Qualifications Education and Experience Years of

Experience:
3-5 Years of International Freight Forwarding experience

Education:
Industry related degree and/or certification Knowledge Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training compensation and benefits, labor relations and negotiation, and personnel information systems. Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Skills Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to