Lead Customer Care Specialist
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Central Animal Hospital, Inc has partnered with iHire to reach top talent for their opening below. Check it out and apply today
Job Opportunity: Client Care Specialist
Overview: Be the welcoming face and voice of our practice As a Client Care Specialist (CCS), you’ll handle client interactions, manage patient files, and maintain financial records. The Head CCS will also lead the CCS team and oversee front desk operations.
Requirements:
Education:
High school diploma or equivalent; Microsoft Office proficiency
Experience:
3+ years in customer service; office experience; animal-related industry and management experience preferred
Personal: Flexible schedule; quick learner; basic computer skills; ability to lift 30lbs, calming
Key Responsibilities
Client Interaction: Answer inquiries, schedule appointments, handle payments
Hospitality: Bond with clients and their pets, maintain a positive environment
Scheduling: Manage appointments, address gaps
Computer
Skills:
Practice management software proficiency, accurate data entry
Communication: Professional phone and email handling, positive coworker relationships
Facility Maintenance: Keep front desk and waiting area clean
Record Management: Maintain accurate files
Supervision: Train new employees, manage inventory, attend meetings
If you’re passionate about client care and thrive in a dynamic veterinary environment, apply today
Employment Type: Full Time
Bonus/Commission: No
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Technology, Information and Internet
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