Head of Project Management and Client Services

Project Managers overview

Project Managers are responsible for the initiating, planning, executing, monitoring & controlling, and closing CSI internal, departmental, and customer facing projects with new and existing customers with the overall accountability for the success for projects assigned.

Project Management Responsibilities

• Drives effective hand over from project sponsor
• Planning
• Reviews standard project plan and refines as required for each project based on complexity factors and impacts as identified by the team
• Ensures all team members are assigned to required project roles
• Reviews project plan highlights and team with the customer
• Discusses critical project success factors with the customer and gains their buy-in to support
• Establishes initial project setup
• Regularly engages and communicates with project teams to ensure project is progressing as planned
• Proactively identifies and manages key project issues & risks
• Monitoring & Controlling
• Regularly reviews project plan and other available information to gauge project status
• Executes regular internal and external project status meetings
• Provides regular written project status updates
• Performs proactive and disciplined escalations of issues and risks that may put the project in jeopardy status
• Executes post project review meeting to identify lessons learned
• Executes project surveys to obtain the voice of the customer feedback and overall customer satisfaction with the project
• Proactively engages and contributes to building and continually improving methodologies, processes, and documentation

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience
• A minimum of four (4) years experience managing multiple project engagements
• Experience supporting internal and/or customer-facing projects with defined scope and timelines
• Strong organizational, communication, and stakeholder-management skills
• Ability to proactively identify risks, solve problems, and manage competing priorities
• ~ PMP (Project Management Professional) or CAPM certification
• Familiarity with project management tools and Agile methodologies
• Projects delivered on time, within scope, and on budget
• Proactive risk management and issue resolution
• Continuous improvement of project processes
• Maintains a healthy well-managed portfolio by ensuring projects are appropriately prioritized, progressing as expected, risks and constraints are proactively addressed, and leadership has clear visibility into overall performance and areas requiring attention.
• Interaction with internal teams, external customers, and senior leadership
• Ability to manage multiple projects simultaneously in a dynamic environment

Benefits

• Competitive salary
• Eligibility for incentive awards based on both individual and business performance

Company Overview

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law.

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