Communications Assistant
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Newport News, Virginia
Hiring Range $17.50
- $22.75/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned.
What you will do Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule.
Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly.
Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members.
Education , High school or equivalent (Required)
Experience Medical Office (Preferred)
Coding (Preferred)
Insurance experience (Preferred)
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