Customer Service Representative

Why Join Us? Are you looking for a career where your work makes a real difference every day? We are seeking detail-oriented, customer-focused professionals to join a 24/7 contact center team dedicated to helping protect communities and critical infrastructure through damage prevention and safe excavation practices. This is an excellent opportunity for individuals who enjoy helping others, solving problems, working with technology, and thriving in a fast-paced environment. Make a Meaningful Impact Every call you handle helps prevent damage to underground utilities, protects public safety, and supports contractors, homeowners, and municipalities throughout Pennsylvania. Career Stability & Growth Build valuable skills in customer service, technology, mapping systems, communication, and operations while working in a stable industry with growth potential. Position Summary As a Customer Service Representative, you will serve as the first point of contact for customers requesting underground utility locates before excavation or demolition projects begin. You will gather detailed information, enter accurate data into computer systems, review mapping information, and provide exceptional customer support.
This role involves handling a high volume of inbound calls while maintaining accuracy, professionalism, and adherence to quality standards. Starting pay rate is $20.88/hr

Key Responsibilities
Answer inbound customer calls in a professional and courteous manner Gather and verify detailed information regarding excavation projects Accurately enter information into company software systems Utilize electronic maps and mapping tools to identify work locations Educate callers on safe digging requirements and procedures Process updates, re-notifications, cancellations, and emergency requests Handle difficult or frustrated callers professionally and effectively Place outbound calls when necessary to relay emergency information Maintain detailed records and documentation Meet quality, productivity, attendance, and schedule adherence expectations Assist users with online account navigation and ticket submissions when needed Schedule This is a full time in office role with 24/7 operation with rotating days
- NOT REMOTE Available Shifts: 6:30 AM – 3:00 PM 2:30 PM – 11:00 PM 10:30 PM – 7:00 AM Please Note: Employees do not have the same two days off each week. Weekend and holiday availability is required. Qualifications Ideal Candidates Will Have: Previous call center or high-volume customer service experience Excellent verbal and written communication skills Strong attention to detail and accuracy Ability to remain calm and professional in challenging situations Strong active listening and problem-solving abilities Experience working with multiple computer systems simultaneously Ability to multitask while maintaining accuracy Reliable attendance and strong schedule flexibility Typing speed of 40+ WPM Education High School Diploma or GED required Hiring Process Candidates selected for consideration will complete: Data Entry Assessment Mapping Assessment Phone Screening Two-Round Interview Process PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr