Operations Manager
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To drive sales growth, improve the performance of existing outlets and ensure smooth day-to-day operations through effective monitoring, team management and business development initiatives.
Key Responsibilities
1. Sales Development
Develop and implement strategies to increase sales across all existing outlets.
Identify new sales opportunities within existing markets.
Monitor daily, weekly and monthly sales performance.
Ensure achievement of outlet-wise sales targets.
Plan and execute promotional activities to increase revenue.
Analyse sales trends and take necessary actions to improve sales.
Develop corporate sales
2. Outlet Operations Management
Monitor and manage the daily operations of all existing outlets.
Conduct regular outlet visits and performance reviews.
Ensure proper inventory management and stock availability.
Monitor product quality, hygiene and customer service standards.
Ensure compliance with company policies and operational procedures.
Identify operational issues and implement corrective measures.
3. Team Management
Supervise outlet managers and sales staff.
Monitor employee productivity and performance.
Guide teams towards achieving sales targets.
Coordinate with HR for staffing requirements and employee-related issues.
Conduct regular performance reviews and provide guidance.
4. Business Development & Marketing
Identify opportunities to increase customer footfall and repeat sales.
Develop local marketing and promotional strategies.
Build relationships with corporate customers and business partners.
Explore bulk sales, event orders and other revenue-generating opportunities.
Monitor competitor activities and market trends.
5. Reporting & Performance Analysis
Prepare and submit regular sales and operational reports.
Monitor outlet-wise revenue, expenses and profitability.
Identify low-performing outlets and implement improvement plans.
Report operational challenges and business performance to management.
Qualifications & Experience
Bachelor's degree or Masters in Business Administration, Marketing or a related field.
Minimum 3 to 5 years of experience in retail, FMCG or food and beverage operations.
Experience in handling multiple outlets is preferred.
Requires Skill
Sales and business development.
Multi-outlet operations management.
Leadership and team management.
Negotiation and communication.
Analytical and problem-solving skills.
Willingness to travel between outlets.
Key Performance Indicators (KPIs)
Monthly sales growth.
Achievement of outlet-wise sales targets.
Improvement in existing outlet performance.
Customer satisfaction.
Inventory and operational control.
Outlet profitability.
Team productivity.
Age 25 to 40 preferred
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