Senior EHR Stability Analyst

Job Title: Business Analyst 3 – EHR Stability Analyst Work Type: Hybrid

Location:
Richmond, VA 23219

Salary:
$36 – $56 per hour Start Date: September 28, 2026 End Date: June 30, 2027 Industry Category: Government / Healthcare Information Technology Employment Type: Contract Requisition ID: 811185 Overview: We are seeking an experienced Business Analyst 3 – EHR Stability Analyst to support the Virginia Department of Health (VDH) in Richmond, Virginia. This hybrid contract opportunity focuses on the deployment, stabilization, adoption, and continuous improvement of the agency's Electronic Health Record (EHR) system. The ideal candidate will have extensive experience in business analysis, healthcare application support, EHR implementation, requirements documentation, stakeholder engagement, testing, and go-live activities. This position requires on-site work in Richmond at least one day per week, travel to Local Health Districts during EHR go-live activities, and an in-person interview in Richmond. Application: Qualified candidates should demonstrate at least seven years of relevant business analysis and application support experience, including EHR implementation, requirements gathering, workflow analysis, testing, and stakeholder coordination. Applicants must be willing and able to attend an in-person interview in Richmond, Virginia, and work on-site at least one day per week. Candidates must also be available to travel to Local Health Districts as required during the EHR rollout. Applicants must confirm their permanent city and state of residence, earliest availability following an offer, and ability to physically reside within the United States throughout the assignment.

Job Description
The Business Analyst 3 – EHR Stability Analyst will support the Virginia Department of Health's Electronic Health Record system by providing application support, analyzing operational workflows, identifying enhancement opportunities, and coordinating with technical, clinical, and business stakeholders. This position plays a critical role in ensuring EHR system stability and usability during implementation and ongoing operations. The analyst will provide responsive support to Local Health District users, troubleshoot and escalate application issues, evaluate clinical and administrative workflows, and recommend solutions that improve system performance and user experience. The successful candidate will gather and document business requirements, develop user stories and acceptance criteria, participate in structured testing cycles, and support EHR go-live activities. The role also involves preparing training materials, job aids, and user documentation while collaborating with technical teams and vendor organizations to support short-term solutions and long-term system enhancements. Responsibilities EHR Application Support & Stability Provide responsive application support to EHR users across Virginia's Local Health Districts. Triage, troubleshoot, document, and escalate EHR application issues. Monitor and maintain critical EHR workflows, processes, and procedures. Identify recurring system issues and recommend improvements to enhance stability and usability. Coordinate with technical teams, business stakeholders, and vendors to resolve application support challenges. Business Analysis & Requirements Management Engage with stakeholders to understand operational needs, evaluate existing EHR capabilities, and identify functional gaps. Gather, analyze, document, and validate business requirements for system enhancements. Recommend practical solutions that align EHR functionality with clinical and administrative requirements. Develop user stories, acceptance criteria, and other Agile documentation. Support interim solution development and long-term EHR improvement planning. Clinical Workflow Analysis & Process Improvement Analyze healthcare workflows involving clinical services, pharmaceutical operations, and patient billing. Evaluate how existing EHR functionality supports operational and clinical requirements. Identify opportunities to improve workflows, system adoption, and user efficiency. Collaborate with clinical and operational teams to translate business needs into system improvements. Support ongoing process refinement and enhancement initiatives. System Testing & Quality Assurance Participate in functional, integration, and user acceptance testing. Develop and review testing documentation, scenarios, and expected outcomes. Validate system functionality against documented business requirements. Identify, document, and communicate defects or workflow issues. Coordinate with technical and business teams to support issue resolution and testing completion. EHR Implementation & Go-Live Support Support EHR rollout and go-live activities across Local Health Districts. Provide on-site assistance to end users during implementation and stabilization periods. Troubleshoot application and workflow issues encountered during deploym