Customer Service and Logistics Representative
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The role involves providing customer support via phone, email, and chat to address product issues, orders, technical questions, shipping, tracking, returns, and warranty claims.
Key responsibilities
include assisting customers with their inquiries, helping onboard new customers, and soliciting orders to enhance customer satisfaction and retention.
The ideal candidate should possess excellent communication skills and a friendly, customer-focused attitude, aligning with the company's customer care standards.
Qualifications include strong problem-solving abilities , attention to detail, and the ability to manage multiple support channels effectively.
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