Claims Adjuster

And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. As a Quick Foto Claims Adjuster, you’ll enjoy the flexibility of working from home while supporting one of three virtual auto claims teams: Quick Foto Claims, Virtual Assist, or Estimate Share, based on your experience. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles. In this role, you’ll be expected to communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care. Your attention to detail and problem-solving skills will be key to your success, making this a perfect opportunity for someone passionate about delivering outstanding customer service and working with cutting‑edge technology. If you're a self‑motivated, detail‑oriented individual who thrives in a flexible work environment, this is the perfect opportunity for you 18 months+ previous experience in auto collision estimating using CCC or Mitchell Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical Proficiency in using virtual inspection tools and computer applications Excellent communication skills to interact with customers and stakeholders effectively Ability to work independently and manage time efficiently in a virtual work environment Familiarity with insurance policies and industry regulations related to auto claims The Customer Service Expert you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. The Investigator you’ll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. The Problem Solver you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. This position is a remote home‑based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This Position is not available for Washington, California, Alaska, and Hawaii residents. When you work from home full time, you’ll need a dedicated workspace in your residence that is private and free from distractions as this position requires on‑camera presence when assisting customers, participating in team meetings, or as otherwise directed. Training: The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role‑specific training designed to prepare you for success in the role. Successful candidates must be able to attend required virtual and in‑person training sessions, actively participate in virtual learning activities, and successfully complete the training program. Part of this curriculum will consist of 2‑weeks at our Dallas, TX office. This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign‑on bonus).

We offer
a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. Medical, dental, and vision coverageAllstate pension plan and 401(k) savings planAyco financial coachingAdoption reimbursementTuition reimbu