Supervisor II

Pay Range: $22.00/hr - $25.00/hr
Job Summary
The Shelter Care Supervisor is responsible for the daily leadership, supervision, safety, compliance, and operations of the WCS Youth Shelter Care Program at Bahiya House. Reporting to the Vice President and working closely with the Assistant Program Director (APD) and Program Director (PD), the Supervisor oversees staff and daily shelter operations, ensures adherence to agency, Milwaukee County, and State of Wisconsin policies and requirements, and maintains a safe, trauma-informed, and supportive environment for youth.
The Shelter Care Supervisor provides leadership, guidance, mentoring, and support to staff and youth; promotes accountability and teamwork; participates in Shelter Care leadership meetings; and collaborates with the Vice President, APD, and PD to ensure effective program operations and quality service delivery. The Supervisor serves as a positive role model for both staff and youth and supports the overall success and continuous improvement of the Youth Shelter Care Program.
Key responsibilities include:
* Staff Leadership & Supervision: Provide reflective supervision, coaching, mentoring, conflict management, performance feedback, staff scheduling, shift coverage, and leadership support.
* Youth Safety & Care: Ensure active supervision, appropriate staffing ratios, therapeutic interactions, confidentiality, medication procedures, intake processes, and accurate youth records.
* Program Compliance: Ensure adherence to agency policies, Milwaukee County requirements, Wisconsin Department of Children and Families regulations, licensing standards, incident reporting, emergency drills, and required documentation.
* Daily Shelter Operations: Oversee shift exchanges, communication logs, visitor check-in, facility safety, supplies, food services, keys, equipment, census reporting, and maintenance requests.
* Programming & Engagement: Coordinate youth activities, educational groups, outings, and community-based programming in collaboration with program leadership.
* Communication & Collaboration: Maintain effective communication with youth, families, staff, county personnel, schools, service providers, and agency leadership while protecting confidentiality.
* Quality Assurance & Documentation: Review youth files, reports, medication records, shelter documentation, fob reports, and other records for accuracy and compliance.
* Incident & Emergency Response: Respond to critical and serious incidents, ensure timely reporting, participate in emergency preparedness, and collaborate with leadership on required corrective actions.
* Hiring & Staff Development: Assist with recruitment, onboarding, staff meetings, evaluations, performance tracking, and ongoing professional development.
* On-Call & Operational Support: Participate in after-hours coverage, weekend responsibilities, unannounced shift drop-ins, and provide reasonable shift coverage when needed.
* Administrative Responsibilities: Support budgeting-related purchasing needs, food and supply procurement, scheduling, performance outcomes, annual planning, and other duties that support successful shelter operations.
Overall: This role serves as a key operational leader at the shelter, ensuring staff accountability, youth safety and well-being, regulatory compliance, quality programming, and effective day-to-day operations .
Required Qualifications
* Minimum of 2-3 years of experience working with children or adolescents of a similar age in a 24-hour residential or shelter setting .
* Minimum of 1 year of supervisory experience , with 2-3 years preferred .
* High school diploma or GED/HSED required ; an associate or bachelor's degree in human services, social work, psychology, or a related field is preferred .
* Must meet all WCS, funder, and state licensing requirements, including satisfactory professional references, criminal and caregiver background checks, driver's license verification with an acceptable driving record, and completion of a required drug screening.
Knowledge, Skills, and Abilities
The successful candidate will demonstrate:
* Knowledge of positive child and youth development and the ability to work patiently and effectively with youth experiencing challenging life circumstances.
* Ability to remain calm, professional, and supportive when interacting with youth or families during periods of escalation or crisis .
* Ability to follow oral and written instructions and respond appropriately and effectively to emergency and crisis situations.
* Strong communication, writing, documentation, and interpersonal skills .
* Proficiency with computers, electronic documentation systems, Microsoft Word, and other technology platforms required for the position.
* Strong organizational and time-management skills, with the ability to prioritize and manage multiple responsibilities effectivel