Access Services Assistant
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Access Services AssistantThe USCB Library is seeking a service-oriented and collegial Access Services Assistant to work at the Bluffton Campus library. This position is responsible for staffing the circulation/information desk and providing access services to patrons, which includes providing occasional research assistance and technical assistance. The Access Services Assistant will work with other access services staff in opening and/or closing the library, monitoring facilities issues, gathering library usage data, and assisting in supervision of student workers. This is a part-time position which includes weekend and evening hours, schedule might vary by semester.
Essential DutiesStaff circulation/information deskGreets patrons and answers informational/directional questionsCommunicates policies to patronsUses Ex Libris Alma Library Management System (LMS) to create and update patron records, check-in and check-out books, and process books and serialsHandles fines and copy chargesAssists with interlibrary loan and PASCAL processesGathers library usage data and documents interactionsAssists in providing directional assistance and troubleshooting issues such as computer-related issues or copier issuesProvides occasional research assistance to patronsProvides technical assistance to patrons, including assisting with printing and access to print and electronic resourcesOpens and/or closes the library following set operating proceduresAssists with stacks maintenance, such as shelving books, shelf reading, cleaningAssists in training and supervision of student workersMonitors facilities and communicates issues to librarians or submits maintenance ticketsAssists librarians with projects, such as book displays, marketing, collection management and maintenance, and systems maintenanceCommunicates with library employees in the Microsoft Teams environment, verbally, and through emailAttends Library Team meetingsOther duties as assignedQualifications
- Required QualificationsHigh school diplomaLibrary experience, clerical work, or customer service experiencePreferred QualificationsBachelor's degreeTechnologically literate. Comfortable with technology and learning new software. Experience with Ex Libris Alma a plus.
Experience working in a libraryAbility to work independently and with othersProblem-solving skills
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