Specialist, Communications Operations

Communications Operations SpecialistUnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Communications Operations Specialist helps the enterprise communications function operate with discipline, coordinate across teams and deliver with consistency. Part of the Campaign and Communications Operations team at a Fortune 10, highly regulated integrated health care organization, this role supports high-impact, multi-channel campaigns that advance enterprise priorities, including UHG's reputation work. The role also helps to strengthen the communications operating infrastructure: the planning, calendar, message management and workflows that teams across the function depend on.
This role combines clear writing, including for social, with strong project management and exceptional attention to detail. It calls for sound judgment and the ability to make steady progress as priorities change.
Primary

Responsibilities:
Communications Planning & Calendar Management Manage and maintain the enterprise communications calendar, covering campaign milestones, earnings, policy dates, events, executive appearances, and other public momentsContribute to 360 communications plans for major announcements and events to help amplify key moments, working across the team to message and executeDevelop and maintain detailed project plans, timelines, and stakeholder alignment processes tracking milestones and deliverables to ensure timely, high-quality executionFacilitate coordination across internal teams (communications, marketing, legal, compliance, business units) to deliver integrated outcomes and coordinate cross-functional deliverables to ensure alignment with enterprise narrative, brand standards, and regulatory requirementsOperational Excellence & Capability Building Support adoption of and continuous improvement of communications policies, procedures, systems, and processesHelp establish and refine scalable workflows, governance models, and documentation to enhance efficiency and consistency, and support the use of AI tools in those workflows by keeping source content current and checking outputs for accuracy and alignment with UHG standardsSupport the day-to-day operation of the team's tools, including keeping the enterprise calendar and message bank current with approved messaging, data points and supporting materialsIdentify opportunities to improve tools, reporting, and collaboration across the communications functionWriting & Content Support Draft, edit and refine clear and accurate content for internal and external audiences, including communications plans, message bank entries and executive social media contentReview materials for accuracy, clarity, style and consistencyCross-Functional Collaboration Partner closely with internal stakeholders across communications, marketing, public affairs, legal, compliance, and business segments to keep work aligned and on scheduleProvide stakeholders with timely, concise status updatesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required

Qualifications:
2+ years of experience in a corporate communications environment, such as a newsroom or large corporationDemonstrated experience developing and managing enterprise-level communications plans and supporting cross-functional projectsExperience following or building workflows, supporting communications planningProven exceptional project management and organizational skills with attention to detailProven excellent writer with a keen eye for storytelling and a deep understanding of social mediaProven ability to navigate and execute within regulatory and compliance frameworksPreferred

Qualifications:
Experience using generative AI tools, such as Microsoft Copilot and Microsoft Cowork, in a work settingFamiliarity with reputation management and brand campaigns at scaleProven background in healthcare, insurance, or similarly regulated industriesProven track record of building or improving communications processes and governance modelsKey Competencies:Strategic execution with strong operational disciplineAbility to manage multiple priorities in a fast-paced environmentClear, accurate writing across formats and channelsAnalytical mindset with focus on outcomes and continuous improvementStakeholder management and influence across matrixed organ