Direct Support Professional

Job Description
Job Description The schedule for this 12 hour day shift position is 3 consecutive shifts on and four off each week. You will arrive at 7 AM on Saturday, Sunday and Monday and depart at 7:30 PM on each of your scheduled days.
SUMMARY: The Community Services Attendant serves as the eyes, ears, and welcoming presence of Scottsdale Shadows. This position helps create a safe, well-maintained, and professionally managed community by assisting residents and guests, managing community access, conducting property inspections, responding to operational concerns, and coordinating with other departments to address issues as they arise. Through visibility, observation, communication, and timely response, Community Services Attendants help protect community assets and maintain the quality-of-life residents expect throughout the community. WHAT THE WORK ACTUALLY LOOKS LIKEThis is an active, highly visible role that combines resident interaction, property observation, problem identification, documentation, and operational response. A portion of your time will involve managing guest access, assisting residents, answering questions, and monitoring activity at the gatehouse. Other times are spent throughout the community conducting inspections, checking amenities and access points, observing community conditions, identifying maintenance concerns, documenting incidents, monitoring cameras, and responding to unexpected situations as they arise. Success in this role comes from staying alert, exercising sound judgment, communicating professionally, remaining calm under pressure, and taking pride in helping protect the people, property, and quality of life that make Scottsdale Shadows a great place to live. WHO THRIVES HERE? Care Like You Own ItResidents, Board members, and teammates count on us to get things right. You take responsibility for your work, pay attention to details, and follow through on commitments. Figure It OutYou won't have all the answers on day one—and that's okay. When you encounter something unfamiliar, you're curious, resourceful, and willing to find solutions rather than wait for someone else to provide them. Bring Good EnergyPeople remember how they were treated. You bring professionalism, patience, and a positive attitude that helps residents feel supported and teammates feel valued. Be Someone Others Can Count OnWhen you say you'll do something, it gets done. You manage your time well, communicate proactively, and take pride in delivering quality work. Make It BetterWe believe every employee can help improve the way we work. You look for opportunities to simplify processes, improve service, and contribute ideas that make a good organization even better.
RESPONSIBILITIES Community Access and Resident AssistanceServe as a visible and professional presence throughout Scottsdale Shadows while assisting residents, guests, vendors, contractors, and visitors. Manage community access in accordance with established procedures, verify appropriate credentials, provide information and assistance, and help ensure a safe, welcoming, and orderly environment for all who enter the community. Community Monitoring and Property InspectionsConduct routine inspections of buildings, grounds, amenities, access points, and common areas to identify safety concerns, maintenance needs, rule violations, property damage, unauthorized activity, and other conditions requiring attention. Document observations accurately and ensure concerns are communicated and addressed through established processes. Operational Response and Problem ResolutionRespond to routine operational issues, resident concerns, maintenance-related situations, and unexpected events requiring immediate attention. Exercise sound judgment, take appropriate action within assigned authority, coordinate with internal departments and external resources as needed, and document outcomes to support effective community operations. Emergency Awareness and Incident ResponseAssist with emergency situations by following established procedures, maintaining situational awareness, coordinating with emergency responders when necessary, supporting resident safety, and ensuring timely communication and escalation of incidents requiring additional resources or intervention. Communication, Documentation, and TechnologyPrepare accurate reports, maintain required documentation, monitor assigned technology systems, and communicate information clearly and professionally through written, verbal, and electronic channels. Ensure incidents, observations, and operational activities are documented in accordance with established procedures. Teamwork and Community StewardshipContribute to a culture of professionalism, accountability, and service excellence. Work collaboratively with Community Services team members and colleagues throughout the organization to support community goals, uphold organizational values, protect community assets, and continuously improve the resident experien