Patient Service Representative

Patient Service RepresentativeThe Patient Service Representative serves as the primary point of contact for patients in a fast-paced outpatient and urgent care environment. This role focuses on delivering exceptional front-desk and phone-based service, ensuring accurate registration, scheduling, and insurance processing while supporting a smooth and positive experience for every patient.

Responsibilities:
Serve as the primary point of contact for patient relations both in person and over the phone, providing courteous and professional service at all times.
Greet patients upon arrival, assist with questions or concerns, and escalate issues appropriately to ensure timely resolution.
Check patients in and out efficiently, confirm visit details, and ensure all necessary forms and documentation are completed.
Collect co-payments and other patient payments, provide receipts, and reconcile payments accurately at the end of each shift.
Verify and update patient demographics and insurance information in CS-Link/Epic to maintain accurate and current records.
Schedule patient appointments and complete the registration process in accordance with clinic and urgent care protocols.
Process and track referrals and authorizations for various insurance types, ensuring timely completion and clear communication with patients and providers.
Handle patient and provider correspondence in a professional manner, including messages, follow-up calls, and documentation.
Explain clinic policies, procedures, and available services to patients in a clear and respectful way.
Sanitize and maintain the cleanliness of the workspace using provided supplies and following department guidelines to support a safe environment.
Collaborate with clinical and administrative staff to support efficient patient flow and a high standard of service.
Follow detailed oral and written instructions and adhere to established workflows, policies, and procedures.
Essential

Skills:
Experience with medical insurance, referral processes, and benefit plans.
At least 1 year of recent experience working in an outpatient clinic or medical office setting.
Ability to read, understand, and respond to detailed oral and written instructions.
Proficiency with CS-Link/Epic or similar electronic health record systems.
Strong customer service and communication skills for interacting with patients, families, and healthcare providers.
Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail.
Basic cash handling skills, including collecting payments and reconciling receipts.
Additional Skills &

Qualifications:
2 or more years of recent experience working as a Patient Service Representative.
Understanding of medical terminology to support accurate communication and documentation.
Previous experience working in an urgent care setting.
Demonstrated ability to handle sensitive patient information with discretion and professionalism.
Strong organizational skills and the ability to prioritize tasks effectively.
Comfort working with various insurance types and authorization processes.
Work Environment:This position is based in a multi-site urgent care and outpatient environment in the Culver City and greater Los Angeles area, with floating coverage across several urgent care locations, including Beverly Hills, Playa Vista, and Los Angeles. The role operates in a clinical front-desk setting using CS-Link/Epic and standard office and medical registration systems. The schedule follows a 4x10 structure with every other weekend, typically Monday through Friday from 12:00 to 22:00 and Saturday through Sunday from 09:00 to 19:00, requiring flexibility to work evenings and weekends. The work environment is fast-paced and patient-facing, with frequent interaction with patients, clinical staff, and providers. Staff follow department guidelines for workspace sanitation and maintain a professional appearance appropriate for a clinical setting.

Job Type
&

Location:
This is a Contract position based out of Culver City, CA.
Pay and

Benefits:
The pay range for this position is $25.00
- $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation