Student Success Coordinator
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Supporting online students at traditional university partners, the full-time Student Success Coordinator I will build relationships, monitor academic progress, and implement solutions to help students achieve success in a hybrid work environment based in Chicago.
Key responsibilities
Provide outstanding student service through responsive communication via phone, email, and chat
Conduct Academic Success Meetings to help students create personalized learning plans for graduation
Monitor student engagement and intervene quickly to assist students who are struggling
Required qualifications
Bachelor's degree required, preferably in communications, education, or psychology; Master's degree preferred
1 to 3 years of experience in higher education student advising, mentoring, or teaching
Experience advising online students over the phone is highly preferred
Strong proficiency in MS Office, particularly MS Excel, and comfort with new technology systems
Facility in conflict management and problem resolution
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