Structured Cable Technician Level I
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SanTrac Technologies is a highly innovative Information Technology and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill a Structured Cable Technician Level I position.
Summary:
- Primarily responsible for assisting in multiple aspects of cable installation including pathways, cable terminations, labeling, grounding, troubleshooting, and testing (Cat5e, Cat6, Access Control/Security, Sound, and Coaxial).
- Ability to meet service level agreement requirements during the ticket life cycle.
- The patching cabling between network equipment and customer’s network when applicable
- The installation, troubleshooting and de-installing network equipment - Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
- Support inventory management activities such as receiving inventory, tagging of assets, tracking spares, ordering inventory, updating inventory records, prepare and return damaged equipment.
- Analyze, detect, identify, and correct technical problems and deficiencies.
- Utilizing a ticketing system to document work, progress, and resolutions.
- Ensuring ticket work notes are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
- Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned.
Knowledge, Skills, Abilities:
- Requires reliable transportation and active driver’s license.
- Must be proficient in utilizing technical tools such as cable testers.
- Requires experience in working in end user environments, server rooms and communications closets.
- Must have a good understanding of M.S. Windows, and M.S. Office Suite applications.
- Must be able to perform rack and stack activities with a knowledge of data communications networking.
- Ability to install structured cable (Cat5e, Cat6, Access Control/Security, Sound and Coaxial)
- Must understand cable patching processes and procedures.
- Must be able to safely lift heavy objects
- Must be able to crawl under desks and work in tight spaces
- Must be able to climb ladders and work heights
- Must be willing to work shift work which could include nights and weekends
Educational/Experience Requirements:
- High School/GED (Required)
- Experience Specifics (Required 1 Year): Experience in data communications
- Combinations of education and experience will be considered
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