EHR Systems Administrator

EHR Systems Administrator

Full Circle Health Network

California, United States (Remote)

Employment Type: Full-Time, Exempt

Work Arrangement: Remote

Work Location Requirement: Candidate must reside in the State of California.

Travel Requirement: Occasional regional or statewide travel may be required for organizational meetings, provider support, system implementation activities, trainings, conferences, audits, vendor engagements, and other business-related activities.

Company Overview

Full Circle Health Network is an integrated network of nonprofit, nationally accredited providers delivering coordinated, community-based services to vulnerable children, individuals, and families across California.

Full Circle exists to ensure more Californians can access culturally congruent and trauma-informed care through a high-quality network of community-based organizations that address whole-person and whole-family needs.

We accomplish this primarily by:

• Serving as a single contracting vehicle for community-based providers to enroll in Medi-Cal managed care plan networks.
• Reducing administrative burden for providers so they can focus on serving clients.
• Improving coordination across systems through technology infrastructure, training, and administrative practice support.

Full Circle Health Network embraces the population health vision of CalAIM and is closely affiliated with the California Alliance of Child and Family Services.

Position Summary

Full Circle Health Network is seeking an experienced EHR Systems Administrator to join our Information Technology team. Experience supporting, configuring, or administering Exym, Full Circle Health Network’s electronic health record (EHR) platform, is strongly preferred.

The EHR Systems Administrator is responsible for the configuration, administration, optimization, and operational support of Full Circle Health Network's Electronic Health Record (EHR) platform. The role serves as the organization's subject matter expert for EHR configuration and ensures the system aligns with California Medi-Cal, CalAIM, DHCS, Managed Care Plan (MCP), HIPAA, and organizational requirements.

Responsibilities include provider setup, health plan configuration, billing rules, rates, note templates, workflows, user administration, security roles, reporting, system documentation, technical support, quality audits, and continuous system improvement.

The position works closely with Operations, Clinical Leadership, Finance, IT, Compliance, Quality, users, and external EHR vendors to support efficient workflows, regulatory compliance, data integrity, and high-quality care delivery.

Key Responsibilities

• Administer, configure, and optimize the EHR platform to support clinical, operational, financial, quality, compliance, and regulatory requirements.
• Configure and maintain workflows, security, billing, provider and program configuration, forms, documentation, reporting, and automation.
• Ensure configuration supports applicable DHCS, CalAIM, Managed Care Plan, HIPAA, contractual, and organizational requirements.
• Lead system configuration for new health plan implementations, regulatory initiatives, organizational projects, and operational changes.
• Manage user provisioning, security roles, system access, and permissions.
• Maintain provider, organizational, health plan, and program configuration while ensuring data integrity.
• Design and support EHR reports, dashboards, and data extracts for operational, financial, clinical, quality, and compliance needs.
• Analyze business requirements and translate operational needs into effective EHR solutions.
• Evaluate workflows and determine appropriate EHR configuration solutions.
• Analyze regulatory, payer, and program changes and identify required system modifications, controls, testing, and implementation needs.
• Establish and maintain EHR governance standards, configuration documentation, change-control procedures, and system administration best practices.
• Coordinate testing, change management, validation, upgrades, releases, and configuration changes.
• Troubleshoot application issues and serve as an escalation point for complex system problems.
• Identify root causes of complex system issues and implement or recommend technical and operational solutions.
• Develop and maintain policies, procedures, training materials, configuration records, and release documentation.
• Provide technical guidance and education to users and cross-functional stakeholders.
• Review help desk trends and recurring issues to identify opportunities for system improvements, training, or workflow changes.
• Conduct system quality au