Human Resources Generalist

Human Resources GeneralistCommon Ground is seeking a Human Resources Generalist to join our Human Resources team supporting Crisis Helpline Services (CHS) programs.
Current Opening: Full-Time, 40 hours/week (Exempt)

Location:
Hybrid or 100% remote; Michigan residents only (approximately four visits per year to our Bingham Farms, MI office)About YouReporting to the HR Manager, you will be a go-to HR resource for supervisors, managers, and employees in Common Ground's Crisis Helpline Services (CHS), a large, fully remote team providing 988 phone, chat, and text crisis services. You will handle employee relations, performance-management support, policy interpretation, documentation, and workplace issue resolution, ensuring HR practices are applied consistently across our 24/7 remote environment.
Day in the LifeServe as a primary HR resource for CHS employee relations, including workplace concerns, policy questions, attendance, conduct, interpersonal conflict, and complaintsProvide practical HR guidance, coaching, and consultation to supervisors and managers.
Assist with fact gathering, investigation support, documentation, and recommended next stepsSupport managers with performance coaching, improvement plans, corrective action, and recognitionInterpret and apply Common Ground policies, procedures, and handbook provisions across a geographically dispersed remote workforceRespond to employee questions and concerns in a respectful, confidential, and service-oriented mannerPartner with HR and CHS leadership on recruiting, interviewing, onboarding, leave, accommodation, and return-to-work processesIdentify workforce trends and partner on retention, engagement, recognition, and supervisor development initiativesMaintain accurate, timely, confidential HR records and help track employee-relations activity and HR metricsWhat you need to apply1–3 years of HR experience required; experience in employee relations, supervisor/manager support, performance management, or policy administration strongly preferredBachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or related field preferred; equivalent education and HR experience consideredA professional, private, and secure workspace appropriate for confidential conversations and virtual meetingsExperience with remote, high-volume, 24/7, call center, healthcare, behavioral health, or human services workforces preferredUKG HRIS or other HR technology experience highly preferredSHRM-CP or PHR certification preferredWhat Makes Us Different?Non-Profit mission-driven, person-focused environmentHybrid or fully remote work flexibility for Michigan residentsThe chance to support employees who provide high-impact behavioral health crisis services, including 988Team orientated environmentAn organizational culture of mental & behavioral health support for allFor your hard workGenerous paid time offEmployer sponsored benefit & wellness plans (including 16% benefit dollars, Calm App, etc.)Competitive wagesCommon Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are – in person, phone call, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.