Front of House Manager

Front Of House ManagerOur Vision: To share the greatest experiences with both our team and our guests. Mike Anderson's Seafood – Gonzales is hoping to "hook" a Front of House Manager. We are a family-run business that has been serving, famous, South Louisiana cuisine since 1975. The Front of House Manager (FHM) is one of the most important leaders of Mike Anderson's. As such, the FHM must always lead by example and be an ambassador of our culture and business by holding true to our vision every, single day. The FHM leads and manages our Front of House and Events Service Teams and oversees all restaurant operations (except kitchen). Key priorities for the Front of House Manager are living true to our vision, championing Mike Anderson's culture and brand, maintaining excellence in both guests and team member experiences. We are looking for a dynamic, hands-on leader who embraces an ownership mentality and that has the competencies necessary to be successful in this position. Mike Anderson's has a great potential for growth and we are looking for a leader who wants to be a part of an organization where they can truly shape their future. Come be a part of our great, great teamAmazing benefits include:Health insurancePaid vacationEnjoy holidays with family and friends because we are closed (New Year's Day, Easter, July 4th, Thanksgiving, Christmas)Company matched 401k up to 4%Phone allowanceMeal allowanceAnnual flu shotDiscounted hotel roomsRole description:General: Results oriented, and must be good at identifying and setting priorities. Ensures that staff are aligned our priorities. Provides the necessary support to our service team to ensure that every single person hired feels a part of the team. Ensures that the team understands they are the communication point between our brand and our guests. Encourage, recognize, and promote greatness. Be a great communicator, listen constructively, resolve conflict. Listen for feedback, concerns and insights. Maximize operational systems for Mike Anderson's success. Works with the rest of management team to ensure seamless operationsTeam Leadership: Excellent manager of people, able to hire, teach, hold accountable, and retain. Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting to final sale. Ensure training programs for all FOH/Event position are used effectively. Drive our culture. Motivate and engage the team to maximize results. Hold everyone to our highest standard to ensure that we are true to our vision. Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Operational Results: Oversee day-to-day FOH, Events and Service operations. Create and maintain great service standards. Hold team members accountable to operational and service standards of excellence. Ensure that proper uniform and appearances are maintainedSystems: Maintain Front of House systems. Labor management. Make sure that opening and closing procedures are being followedFacilities: Ensure that all restaurant is clean and properly maintained.
Guest Relationships: Must have a "100% Satisfied" mentality. Drive guest satisfaction goals. Exceed guest expectations. Make time to interact with guests, solicit feedback, and build relationships.
Financial Results: Financial acumen to include budgets, P&L, POS, Cash Handling. Review sales and activity reports. Complete required daily reporting, accurately and timely.

Education:
High School Diploma or General Education Degree required; College Degree preferredServSafe certificationResponsible Vendor TrainingValid Driver's LicenseExperience: 3-5 years of experienceThe ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar dutiesMust be proficient with Microsoft Office and other general computer systemsIf you are an ideal candidate for this position you will be passionate about:Excellent interpersonal and organizational skills.
High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position.
LeadershipDelegating responsibility appropriatelyWorking in a high-volume and fast paced environmentThinking outside of the boxHolding yourself to the highest standards of integrityTeam Member and Guest SatisfactionThank you for your interest in Mike Anderson's. We are hoping to meet youMike Anderson's
- Gonzales was established in 1985 and we are still growingWe have progressed tremendously throughout the years, providing great experiences for our team and for our guests.
In 2008, Mike Anderson's – Gonzales completely renovated the entire restaurant and oyster bar. We also added a New Orleans style climate-controlled patio complete with a fountain, fireplace, and bar.
In 2012, we updated our kitchen to provide a more efficient layout, which benefits both our team members and our guests.
Mike Anderson's is blessed w