Public Safety Telecommunicator I

• Location 11777 Madison Pike,Independence, KY, 41051,United States
• Base Pay $26.99 - $31.75 / Hour
• Job Category 911 Telecommunications, Dispatch, Public Safety
• Employee Type Full-Time

Description

Deadline to apply: November 13th, 2026

Compensation will be set commensurate with credentials.

GENERAL NATURE OF WORK

This is skilled and semi-skilled work in dispatching for the Police Departments, Fire Departments, and other emergency service agencies served by the Communications Center. An employee in this class is responsible for receiving, managing and recording emergency and non-emergency calls, dispatching the appropriate agency, persons, and/or equipment as necessary, while processing additional requests from first responders. Demonstrate clear and effective communications, both oral and written. Duties are performed under general supervision.

Requirements

NECESSARY SPECIAL REQUIREMENTS

• Must be a citizen of the United States
• Must be at least 18 years of age
• Must possess a high school diploma or GED
• Has not been convicted of a felony or other crimes involving moral turpitude
• Must complete a suitability screening, drug screening, and polygraph examination
• Full-time employees must attend and successfully complete the Public Safety Dispatch Academy in Richmond, KY for a total of one hundred and sixty (160) hours over four (4) weeks.

Must comply with all agency policies regarding records security, confidentiality, and information management.

Must be capable of becoming certified by the State for LINK/NCIC terminal operation within the mandated period of time.

Must be capable of becoming certified by the State in accordance with the Telecommunication Professional Standards (TPS)

PHYSICAL REQUIREMENTS

• Must be able to lift forty (40) pounds or more to a height of four (4) feet or more.
• Must be able to sit for extended periods of time.
• Eyesight must be correctable to 20/20 vision.
• Hearing must be within normal acceptable range of 20-25 with or without a hearing aid.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary

EXAMPLES OF DUTIES

• Screen Initial Calls - Receives emergency and non-emergency calls or requests for service from various sources. I.e. phone, text, visual data (video or images), social media, fire alarms, and automated systems. Ascertain incident information such as accurate location, type of incident to identify and mitigate scene safety of callers, citizens, and responders. Use numerical addresses, street names, intersections, landmarks, gps coordinates to determine accurate incident location. Use information provided by bystanders, vehicle telematics, responders, alarm companies or data analytics to create an enhanced view of what occurred or is occurring.
• Manage Callers – Taking steps to protect the caller is paramount to de-escalating an incident. This key job task is fundamental to preventing someone from suffering injury or harm. Telecommunicators must undergo appropriate training to develop and maintain necessary skills to reaction and meet the expectations of any caller. Callers seeking assistance vary and can be highly emotional, angry, frightened, hysterical, children, elderly, non-English speaking, suicidal, chronic callers, demanding social status callers, intoxicated, hearing or speech impaired, disoriented or special needs.
• Take Appropriate Action – Once the call has been screened, categorized, prioritized and relevant information gathered, the Telecommunicator will dispatch the appropriate agency, persons, and/or equipment as may be necessary. Provide direct care via the use of pre-arrival instructions, allowing the telecommunicators to apply lifesaving, and hands-on intervention when necessary.
• Process request for service for law enforcement, fire and medical personnel – Telecommunicators will manage the call for service by ensuring additional data is captured in real time using the CAD system. During events, ensure proper resources are aware of and are appropriately responding to incidents.
• Control Radio Traffic – Remain aware and always prepared for unexpected radio transmissions from any unit at any time. Remain vigilant, perceptive, aware of changing dynamics, nimble and possess the ability to rapidly adjust to changing scenarios. Learn and utilize specific languages often used in police, fire and EMS scenarios. Depending on the severity of an incident, a telecommunicator may be required to participate in post-dispatch activities.