HVAC Service Manager

Job Description

Job Description

Synergy3

HVAC Service Manager

LOCATION: Philadelphia, PA

REPORTS TO: VP, Residential Operations

TYPE: Full-Time, Salary + Bonus

About Synergy3:

At Synergy3 , we foster a unique culture where teamwork, recognition, and personal appreciation are at the heart of everything we do. We are proud to be a family-oriented company, celebrated for our culture and commitment to our team. Named Best Place to Work by ACHR News magazine , Synergy3 celebrates personal milestones with meaningful traditions:

• Birthday celebrations with custom cakes to take home.
• Anniversary bonuses to commemorate your time with the company.
• Monthly awards such as $500 Team Member of the Month and $200 Cleanest Truck of the Month .
• Annual company events include paintball outings, Thanksgiving breakfast, and year-end award ceremonies.
• Festive holiday parties at top restaurants and clubs in Philadelphia.

THE ROLE:

The Service Manager is the operational and technical leader of our residential service department. You will own the day-to-day performance of our service technicians, the customer experience they deliver, and the financial results of the department.

What makes this role different from any other Service Manager job in the tri-state: you will run all technical training out of our brand-new, in-house Synergy3 Training Lab a state-of-the-art facility purpose-built to develop technicians faster, more safely, and to a higher standard than they could ever reach in the field. Training is not a side project here. It is a core responsibility of this role and the engine that drives every other KPI you're measured on.

THE SYNERGY3 TRAINING LAB

A live, hands-on training environment featuring fully operational HVAC systems (furnaces, air handlers, heat pumps, ductless mini-splits, condensers), plumbing fixture and water heater stations, ductwork mock-ups, insulation demo bays, and instrumented diagnostic boards. Every common system, every common failure mode recreated, accessible, and ready to be torn into without a customer in the room. This is your classroom and your laboratory.

TRAINING & TECHNICAL DEVELOPMENT

This is the heart of the job. You will be measured on the depth, consistency, and outcomes of the training you deliver not just the headcount you manage.

• Own the technical development of every service technician on the team. Build, deliver, and continuously improve a structured training curriculum that takes a tech from day one through Master-level competency.
• Run weekly hands-on training sessions in the lab. Block time is sacred every tech is in the lab on a recurring cadence, not just when there's downtime. Sessions blend classroom instruction with live diagnosis, repair, and installation on real equipment.
• Design and lead a structured 30/60/90-day onboarding program for new hires centered in the training lab competency-gated, with practical skill checks before a tech ever runs a call solo. New techs prove out in the lab; we do not learn on the customer. 30 day test passing will continue their employment.
• Build and maintain the Synergy3 Technician Career Ladder (Tech Level 1 Tech Level 2 Tech Level 3 Master Tech), with lab-based skill assessments as the gating mechanism for each promotion and pay-band advancement.
• Host OEM and manufacturer-certified training in the lab . Partner with Carrier, Mitsubishi, Bradford White, Navien, Rheem, and others to bring factory trainers and certifications to our team on-site, turning the lab into a credentialing hub for the team.
• Lead NATE, EPA 608, and BPI in the lab. Set credentialing targets per technician, track them, and get them across the line.
• Train the full customer experience, not just the wrench work. Use the lab to run role-plays for in-home diagnostics, options presentations, membership conversations, and objection handling paired with the technical work so techs practice the whole call, end to end.
• Build the Synergy3 training content library. Capture every common repair and install procedure on video