Quality Systems Coordinator

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary

tk accelis Materials Plus is looking for a Quality Systems Coordinator, who is passionate about continuous improvement, customer satisfaction, and maintaining world-class quality standards. In this role, you'll help drive our Quality Management System (QMS), support audit activities, investigate quality issues, and collaborate with teams to deliver exceptional products and services to our customers. If you thrive in a manufacturing environment, enjoy solving problems, and have a strong customer focus, we want to hear from you.

Job Description

• Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS)
• Conduct internal quality audits and assist with customer, registrar, and compliance audits
• Serve as a primary point of contact for customer quality concerns, complaints, and returns
• Investigate customer and vendor returns, perform root cause analysis, and communicate findings and resolutions
• Lead and support corrective and preventive action (CAPA) initiatives
• Track and document quality issues, audit results, and corrective actions
• Support Lean and continuous improvement projects
• Maintain visual management boards and quality documentation
• Partner with cross-functional teams to improve product quality, processes, and customer satisfaction
• Promote a culture of quality, safety, and operational excellence
• Work safely in a warehouse environment while adhering to all safety policies and procedures

Required Qualifications

• High School Diploma or GED (post-secondary education preferred)
• Minimum 2 years of experience in quality systems, quality assurance, or a manufacturing environment
• Experience with ISO 9001 and/or AS9100/AS9120 quality standards
• Experience with root cause analysis and corrective action processes
• Experience managing customer quality concerns, complaints, or returns
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office Suite
• Strong commitment to workplace safety

Preferred Qualifications

• Internal Auditor Certification
• ASQ Certified Quality Engineer (CQE) certification
• Six Sigma Green Belt certification
• Customer-facing quality experience
• Manufacturing, metals, or aerospace industry experience

Hiring Range: $50,000 - $60,000 annually, based on qualifications, experience, certifications, and overall fit for the role

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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