Professional Services Technician

Professional Services Technician IIAdvanced Field RoleFull-Time, Non-Exempt | Field-BasedCompensation: $28
- $40 Per Hour; Based on Location, Experience, Knowledge, Skills, & AbilitiesThe ideal candidate is located in/around the Honolulu territory.
About VivoAquaticsVivoAquatics is a national commercial aquatics company that manages the water, equipment, and compliance behind some of the most recognized pools and amenity spaces in the country. Our clients include luxury resort and hospitality brands, premium fitness chains, and large multifamily communities — properties where the pool isn't an afterthought, it's part of the guest experience. We pair experienced field technicians with VivoPoint, our proprietary water management and remote monitoring platform, so our teams show up informed and leave a clear record behind. Technicians are the front line of that promise.
The OpportunityThe Professional Services Technician II is our advanced field role. You'll own a route of recurring client visits at professionally managed commercial properties, and you'll independently diagnose and resolve issues across chemical automation, sensors, controllers, and circulation systems, install and commission VivoPoint feed systems, and take on new site launches, upgrades, and remediation work. A Technician II determines the root cause of issues, taking a proactive approach to problem solving, as well as recommendations to clients.
This is a strong fit if you already have hands-on technical experience and want to build a specialized, in-demand skill set in commercial aquatics. It's also a good fit if you're in pool service today and want to move from residential or small-commercial work into large, professionally managed properties with real equipment, real standards, and real advancement.
How We Onboard at This LevelEvery VivoAquatics technician completes our foundational qualification process, regardless of prior experience — it's how we guarantee consistency across markets, systems, and the standards our clients hold us to. For an experienced hire, that's an accelerated validation built around what you already know, and you'll be compensated from day one at a level that reflects the experience you bring. CPO certification is scheduled and fully covered by VivoAquatics as part of onboarding.
What Defines This RoleThis role is built on doing the fundamentals consistently, at properties where consistency is key and then going further than the fundamentals when a site needs it.
Most days begin with your route already built in VivoPoint, along with remote monitoring data telling you what each site looked like overnight. You'll move between properties — a resort pool complex in the morning, a fitness club and a multifamily community in the afternoon — and each stop follows a rhythm: review the data, walk the site, test the water, service the feed equipment, handle what's in scope, document the visit, and check out with the property contact.
Real diagnostics, not basic troubleshooting. You resolve intermediate issues across automation, instrumentation, and circulation without escalating.
Installation, not just repair. You install and commission VivoPoint chemical feed systems, not just service them.
Solutions, not just status. You bring the Professional Services Manager a diagnosis and a path forward, not just a problem.
Prevention, not just fixes. You identify patterns across sites and drive corrective action that reduces repeat failures.

What You'll Do
Routine Service & Water ChemistryPerform scheduled onsite visits for new and existing clients according to route schedule and contract scopeConduct chemical water testing and provide adjustment recommendations to keep bodies of water balanced, safe, and code-compliantHandle, transport, store, and apply pool chemicals safely and in accordance with company and site protocolsAct decisively on out-of-range conditions, and recognize the smaller set of situations that genuinely warrant escalationAdvanced Diagnostics & InstrumentationDiagnose and resolve common and intermediate issues across chemical automation, sensors, and controllersCalibrate, verify, and troubleshoot probes and related instrumentation to maintain accurate readings and reliable automationTroubleshoot and repair VivoPoint-related systems, including controllers, modems, feed devices, tubing, and injectorsResolve the majority of field issues independently, escalating only genuinely complex or high-risk situationsWork confidently with electrical and plumbing systems and power tools in equipment and pump roomsEquipment Maintenance, Installation & ProjectsClean, inspect, calibrate, and maintain chemical feed equipmentPerform installation, repair, and maintenance of VivoPoint chemical feed systemsPerform repairs and maintenance on circulation systems in addition to pumps, filters, and heatersSupport new site launches, system upgrades, and remediation work from mobilization through completionApply intimate working knowledge of the Viv